About us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. Find out more about our values, benefits and employee experience by watching this video!

About the Role

We're accepting applications for a newly created permanent, full-time (75 hours per fortnight) position of Regional Service Manager located at Cairns within a Domestic Family Violence (DFV) Co-response service.

The role will be responsible for working alongside the Queensland Police Service (QPS) to lead and deliver an integrated Domestic Family Violence co-response service.

As the Senior Operational Leader for the service, you'll provide all aspects of operational management including coordination with QPS and non-government agencies to support better client outcomes. Management duties include organisational planning, reporting, stakeholder engagement, reporting and policy and procedure implementation for a team of rostered shift work employees.

Some other major responsibilities of these positions also include:

• Provide effective, efficient, and coordinated operational management of the DFV Co-response in delivering high quality client services and programs that meet client and stakeholder requirements
• Lead the delivery of services that are responsive to the regional community profile, including community needs and the local service sector profile.
• Monitor and review annual regional & portfolio budgets and maintain oversight of property and assets.
• Prepare accurate and timely reports on key performance and productivity trends within the region.
• Actively promote a culture of cohesive and responsive service provision to clients through effective leadership.

About You

To be successful in this role, you’ll possess an undergraduate level qualification in Business, Behavioural / Social Sciences or Law. Possession of a postgraduate level qualification in a relevant discipline will be highly regarded.

The ideal applicant will also possess:

• Significant experience at a leadership level managing multi-disciplinary services across geographically diverse locations.
• Significant experience in stakeholder management, engagement, and strategy development.
• Significant experience in implementing, managing, and reporting on budgets successfully.
• Knowledge of current theory and practice relating to the provision of community services.

What We Can Offer You

The salary for the Regional Services Manager position is subject to a market value evaluation and therefore salary will be discussed with the successful applicant. We also offer our employees the following:

• Work-life balance and flexible working hours
• Additional annual leave over the Christmas period, annual leave loading and study leave
• A supportive team environment and opportunity for professional development
• Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
• Paid parental leave and additional benefits such as medical insurance discounts
• Relocation expenses may be available to the successful candidate.

How to Apply

To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking the "Apply Now" button.

We'll be screening applications as they're received. If you're interested, we encourage you to submit your application as soon as possible.

For further information on the role and requirements, please see the attached position description.

HR - Position Description - Regional Service Manager - DFV Service