about us

Directions Health Services is an innovative non-profit organisation that has been providing specialist alcohol and other drug (AOD) services in the ACT and NSW for more than 40 years. Pathways Eurobodalla is one of Directions’ programs. It offers a range of community-based services as well as treatment and support services to people impacted by AOD issues in the Eurobodalla region. Our Pathways Eurobodalla office is located in the beautiful coastal town of Moruya (Yuin Country).

Directions provides a comprehensive suite of holistic AOD, mental health and primary health services that aim to reduce harms experienced by individuals, families and communities and improve overall health and wellbeing. Our Directions’ team includes Counsellors, Social Workers, a Psychologist, Chemists, GPs, Registered Nurses, and a Psychiatrist. Our capacity to implement innovative services developed in collaboration with our clients, partners, and other stakeholders, enables us to effectively respond to the changing needs of the communities we serve.

At Directions we pride ourselves on our supportive, inclusive, employee and client-centred culture. Our excellent culture has led to our very high staff retention rates and great reputation within the Mental Health and AOD sectors.

This position is fixed term part-time role – 0.8 full time equivalent.

About the position

As a Case Manager at Pathways Eurobodalla, you will work with clients using a stepped model of care, assisting them and their support networks to improve outcomes and reduce harms associated with drug and alcohol use. Services that you will provide include holistic, culturally sensitive assessments, counselling, intensive case management, referrals, harm minimisation education, group facilitation and support services. To provide these services you will work closely with other Directions’ programs and local health, community, and justice related agencies.

Other responsibilities

• In collaboration with clients, identify goals and develop holistic individual treatment and support plans
• Undertake routine outcomes measurement in collaboration with clients
• Ensure accurate and timely collection of required data and ensure documentation including client case notes, reports and other written communication is well maintained for effective handovers when necessary
• Work collaboratively with local health and community agencies, justice related agencies, and other Directions’ programs, to ensure effective continuity of care for clients engaged with these services and clients you refer to these services
• Promote and contribute to a continuous quality improvement and safety framework
• Maintain professional standards in relation to service delivery and confidentiality and work in accordance with health and safety guidelines
• Participate in staff meetings, supervision, and shared care meetings
• After hours work may be required

What we offer

• A flexible and supportive work environment
• Community Service Employee Level 4 role plus superannuation, commensurate with qualifications, skills, and experience
• Generous salaries and salary packaging benefits
• 17½% leave loading
• Professional development and training opportunities

What we would like you to have

• A qualification in Counselling/Social Work/Psychology/Nursing/another relevant field
• An AOD qualification and experience working in AOD and Mental Health sectors
• Experience and/or training in providing case management and counselling to young people, adults, and families
• An understanding of the impact of substance use and mental health problems on clients and their families/friends
• Knowledge of effective AOD treatment and support options and harm minimisation strategies
• Skills in using electronic client information management systems and Microsoft Office

• Willingness to travel regularly within the NSW Eurobodalla region including to Batemans Bay on a regular basis

• Great communication, interpersonal, teamwork and organisational skills
• A capacity to provide culturally appropriate, person-centred, and non-judgmental care
• A commitment to the mission and values of the organisation (see Direction’s website: https://directionshealth.com/about-us/)

All appointments will be conditional upon having suitable rights to work in Australia, a Working with Children Check, current First Aid and CPR certification, a satisfactory National Police Check and Driver’s Licence.

For further information about the position, please contact Jacinta Ryan – Team Leader, Pathways Eurobodalla at [email protected] using the subject line: Case Manager - Pathways Eurobodalla enquiry via EthicalJobs.

Directions is passionate about providing equal employment opportunities and we greatly value diversity in our organisation. We actively encourage applicants from all background and cultures. Research shows that women and other marginalised individuals tend to only apply for jobs when they meet 100% of the requirements. If you think you may be a good fit for this position, but don't necessarily meet every requirement, please get in touch. We would love to have a chat and see if you could be a great fit.

A position description is attached.