Join our passionate team and make a difference in the lives of animals! Sydney Dogs and Cats Home is seeking a dedicated and compassionate Animal Care Team Member and/or Customer Care Officer to join our team!
As a key member of our animal care and customer services team, you will play a vital role in providing exceptional care to our animals and delivering outstanding customer service to our community.
Responsibilities:
- Provide daily care and husbandry to animals, including feeding, cleaning, and enrichment.
- Assist with animal intakes, adoptions, reclaims and rehoming processes.
- Interact with customers, answering queries and providing information about our animals and services.
- Handle customer enquiries, feedback, and complaints in a professional and empathetic manner.
- Maintain accurate records and databases.
Requirements:
- Experience working with animals, preferably in a shelter or rescue environment.
- Excellent customer service and communication skills.
- Ability to work effectively in a team environment.
- Physical ability to lift, bend, and stand for extended periods.
- Availability to work a rotating roster, including weekends and public holiday.
Desirable Qualities:
- Certificate in Animal Welfare or related field.
- Experience with animal behaviour and enrichment.
- Knowledge of animal welfare laws and regulations.
- Basic computer skills and familiarity with databases
What We Offer:
- Competitive salary and benefits.
- Ongoing training and development opportunities.
- A supportive and passionate team environment.
- The satisfaction of making a difference in the lives of animals and our community
How to Apply:
If you are passionate about animal welfare and customer service, please click "Apply Now" to submit your application.