Wesley Home Modifications & Maintenance

• full-time position
• based in Ermington, NSW
• administration support role assisting customers and service operations.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education.

Our Vision is “A spirit-led disciple-making movement: Doing all the good we can because every life matters.”

About the role

Wesley Home Modifications and Maintenance Services (WHMMS) provides building modification and maintenance services to support people living with a disability and the elderly to continue to live an independent life in their own home.

This role supports WHMMS to deliver a high-quality service to the most in need in our communities. As per the position description, this position will support the service by managing and supporting customers through their period of service.

Reporting to the Office Coordinator, you will be actively supporting day to day operations. The Admin & Accounts Support role undertakes a range of office-based duties while interacting with customers and stakeholders, primarily by phone and email.

Support provided to customers through this role will include handling of customers and trades concerns and queries through various IT platforms, as well as collating customer feedback about the service they have received into those systems.

This position requires an energetic individual with good customer service and communication skills, and an eye for detail. You will be able to offer solutions to customer problems and ensure the service brand is maintained.

You will work effectively in a small team and be able to work unsupervised when necessary. Strong communication is essential for this role.

Demonstrated behaviours

• works effectively in a team environment and be receptive to change
• high levels of attention to detail
• empathy and understanding of the work we do and client challenges and behaviours
• high levels of ethics, morals, and standards in their approach to work
• willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
• demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
• relates well to a range of people with sound listening and problem-solving skills
• confident professional with strong initiative and business acumen
• displays emotional maturity and resilience.

Essential skills / knowledge

• computer literacy, particularly in the Microsoft suite of applications
• experience working in an office environment
• experience processing accounts payable and receivable
• a good understanding of and experience with debtor management
• strong computer literacy (particularly in database maintenance/entry)
• an ability to quickly learn and adapt to new computer-based systems
• strong and clear communication skills both written and verbal
• good problem-solving skills and the ability to refer to departmental guidelines and procedures
• an understanding of the issues faced by people with a disability and with the frail and elderly in the context of Home Modifications and living independently
• ability to follow direction to complete assigned tasks
• an ability to set priorities and to achieve them through good time management skills.

Desirable skills / knowledge

• Class C NSW Drivers licence or equivalent
• knowledge & experience in Home Modification & Maintenance Services
• a knowledge of the financial aspects of Aged Care funding and packages and NDIS
• a good understanding and knowledge of Peoplesoft Financials
• a good understanding and knowledge of Microsoft Teams and associated functions
• a good understanding and knowledge of Microsoft Office suite of products
• not for profit or cause related management experience.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

As this role is in the aged care sector, the suitable applicant will need to undergo a criminal record check prior to commencement and every three years. An international police certificate will be required if the applicant has lived for more than 6 months in a country other than Australia while over the age of 16years. Aboriginal and Torres Strait Islander people are encouraged to apply.

A position description is attached.