• Job Reference No V0310

BHN (Better Health Network) is a leader in the Community Health sector, supporting the inner south and bay side suburbs of Melbourne.

As one of the first points of contact, you will provide effective screening and referral services to our clients, maintain confidentiality of sensitive client information, and build a positive rapport with a wide range of people, including clients, their family, friends and / or carers. The main purpose of this role is to support our clients to make the most appropriate link to our services and programs across BHN with professionalism, responsiveness, and a person-centred approach. You will do this by providing quality customer service on-site and over the phone to our clients, workforce, and community members.

Hiring for casual position for this role. Flexible working conditions including working from home or multiple sites across BHN. Immediate start available.

Extensive training will be provided onsite and is ongoing for at least the first six months.

Key Responsibilities

• Promptly respond to client enquiries
• Manage client appointments and referrals
• Maintain accurate client records
• Handle financial responsibilities
• Assist in office and site management

Requirements and Attributes

• Administrative and customer service experience
• Excellent attention to detail
• Strong communication skills

Benefits and Perks

• Professional development opportunities
• Supportive team environment
• Competitive compensation
• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most

What makes BHN tick?

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community. BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

If you're ready to make a difference and be part of a team committed to excellence, apply now to become our next Customer Service Specialist. We look forward to welcoming you to our team!

Interviews will be held immediately on shortlisting. Apply Now!

For information about the role and position description, please contact Christina Daulo, Service Access Manager, at [email protected] using the subject line: Customer Service Specialist enquiry via EthicalJobs.

Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, proof of vaccinations and a working with children check.

Better Health Network is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities.

A position description is attached.