ABOUT RAILS

The Refugee and Immigration Legal Service (RAILS) is a community legal centre based in South Brisbane. For over 40 years, RAILS has provided free legal assistance and education in immigration and refugee law to people in Queensland.

RAILS assists some of the most vulnerable people in our community, predominantly refugees, asylum seekers and people who have experienced family violence. RAILS strives to empower them and help them find and remain in safety.

RAILS is a member of Community Legal Centres Australia and is registered as a Charity with the Australian Charities and Not-for Profit Commission. RAILS genuinely values our staff and our workplace is ethical, supportive, positive and inclusive.

ABOUT THE POSITION

• Job Title: Administration and Intake Officer
• Hours: Full-time preferred, 12 to 18-month contract with the possibility of extension
• Salary: Social, Community, Home Care and Disability Services Industry Award level 2 to 3 - from $64,000 to $75,000 (or part time equivalent) plus additional 11% superannuation
• Responsible to: Operations Manager
• Work arrangements: in person from RAILS' office in South Brisbane. WFH for part of the working week can be considered.

Overview

The Administration and Intake officer role at RAILS is a 4 or 5 days per week position within a fast-paced team.

The role requires an enthusiastic, detail-orientated person who enjoys supporting the successful delivery of various programs to migrants, refugees and asylum seekers and who is able to effectively communicate with people who are Culturally and Linguistically Diverse and people who have survived trauma and persecution.

This role is of fundamental importance to the delivery of excellent legal services by RAILS and contributes to positively changing client’s lives.

Primary responsibilities

The items listed are indicative and not exhaustive.

Administrative and Business systems, including:

• Supporting client intake, including the provision of clear and concise information to callers and walk ins and the facilitation of appropriate referrals

• Conducting conflict checks and performing data entry within RAILS’ practice management tool, CLASS
• Administrative opening and closing of case files
• Assisting with the training of volunteers supporting the admin team

Data management support including:

• Regular review of the processes developed to support client intake
• Assisting with the audit of RAILS’ records to ensure RAILS compliance with risk management and data collection obligations
• Working closely with the Operations Manager and the Senior Intake Officer to ensure timely contribution to any improvements to digitalisation processes

SELECTION CRITERIA

Essential skills / experience:

1. Demonstrated experience in working with the public efficiently, ethically and professionally
2. Demonstrated experience working in a fast-paced environment and effectively managing competing priorities
3. Demonstrated experience in data entry and file maintenance
4. Excellent communication and interpersonal skills, including the ability to work as an effective team member and the provision of high-level customer service.
5. Ability to effectively communicate with culturally and linguistically diverse people and with disadvantaged and vulnerable people
6. Ability to work efficiently as part of a team, to follow directions and to work independently
7. Strong computer skills, including sound knowledge of MS Office 365 and experience working with data bases.
8. Commitment to social justice and understanding of community legal centres, including RAILS philosophy.

Desirable skills / experience:

1. Understanding of and experience using CLASS
2. Ability to exercise self-care and identify strategies to cope in situations of stress and pressure

REMUNERATION AND BENEFITS

• Remuneration package from $64,000 to $75,000 (or part time equivalent) plus additional 11% superannuation
• Generous leave entitlements (paid parental leave, cultural and special leave provisions; portable long service leave) including additional paid leave over end of year shut down; and
• Attractive no cost salary sacrifice options.

DIVERSITY AND INCLUSION

RAILS is committed to being a culturally safe and inclusive organisation and has policies in place to create and maintain appropriate work practices and a respectful work environment. Aboriginal and Torres Strait Islander people and otherwise culturally and linguistically diverse people are encouraged to apply for this role.

Please let us know if you would like us to share our Cultural Safety for Aboriginal and Torres Strait Islander People Policy with you before applying for this role by emailing [email protected].

If you are Aboriginal and/or Torres Strait Islander or otherwise culturally and linguistically diverse and would like to speak to us about the role requirements and your application before applying, please email [email protected].

This recruitment process is strictly confidential and information about your application will not be shared with anyone outside of the organisation.

HOW TO APPLY

Administration and Intake officer roles at RAILS are available for immediate start and applicants are encouraged to apply as soon as possible indicating their availability to start in the role.

RAILS will begin assessing applications on receipt.

To apply for this role please provide the below documents via the "Apply Now" button.

• Current CV
• Cover letter addressing your interest in the role and addressing the selection criteria, as well as indicating the date in which the applicant would be available to start on the role.

Any questions about this position should be directed to [email protected] using the subject line: Administration and Intake Officer enquiry via EthicalJobs. Cristina Prieto, Operations Manager at RAILS, will be the contact person for this position and will be available to discuss further details about this position as required.