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Client Services Administration Officer

Dementia Australia
  • Attractive salary packaging options available
  • Fixed term position until June 2023 – either 4 or 5 days per week
  • Primarily office based but some flexibility to work from home

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

  • We connect by promoting a people centred way of working and respecting all
  • We collaborate in a supportive manner with each other, other teams, clients and external parties
  • We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

We are seeking a passionate and dedicated Administration Officer at our office based in Hawthorn, VIC to coordinate office operations and support our Client Services team. This role will provide administrative and clerical support to ensure the delivery of high quality, efficient and effective services for our clients and their families.

Reporting directly to Victorian State Manager you will also be responsible for:

  • Providing administrative assistance to ensure effective planning, implementation and evaluation of client service information, education and support services
  • Running the Hawthorn office and undertaking tasks such as ordering supplies, mail, working with external contractors, coordinating maintenance and undertaking some reception type tasks from time to time.
  • Providing high level support to the state based Client Services team as well as the State Manager, including drafting reports, data entry and data analysis

To be successful in this role you will be a team player, have excellent interpersonal communication skills and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Demonstrated skills and experience in a range of administrative activities
  2. Ability to maintain a high level of written and oral communication skills
  3. Demonstrated proficiency and experience with Microsoft Windows applications including Word, Excel, PowerPoint and Outlook. Experience with Teams would also be an advantage.
  4. Ability to prioritise workload demands and cope calmly, effectively under pressure
  5. High level attention to detail
  6. Demonstrated ability to work as a member of a team as well as being able to work autonomously whilst taking initiative and problem solving independently


  • Cert IV in Business Administration (preferred)

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

Please complete this online application form starting below. You will be required to provide a cover letter outlining your response to the key selection criteria within the application process. You will also be requested to attach a copy of your resume.

For specific role enquiries, please contact Recruitment@dementia.org.au using the subject line: Client Services Administration Officer - Hawthorn enquiry via EthicalJobs.

Please note:

Applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.

Dementia Australia reserves the right to close recruitment for this position as needed.

The position description can be found below.

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