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Client Services Administration Officer

Dementia Australia
  • Attractive salary packaging options available
  • Part time (0.6 FTE), fixed term opportunity until June 2022

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

  • We connect by promoting a people centred way of working and respecting all
  • We collaborate in a supportive manner with each other, other teams, clients and external parties
  • We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

We are seeking a passionate and dedicated Administration Officer at our office based in Glenside, SA to support our Client Services team. This role will provide administrative and clerical support to ensure the delivery of high quality, efficient and effective services for our clients and their families

Reporting directly to the Client Services Team Leader, you will also be responsible for:

  • Being the first point of call for all clients and their families; delivering high quality receptionist services via the telephone and in person
  • Ensuring services are scheduled and resourced appropriately, suitable to the needs of our clients and their families
  • Providing high level administrative support to a group of Team Leaders and theSA State Manager, including drafting reports, data entry and data analysis
  • Providing rostering and scheduling services to the Client Services team, as required

To be successful in this role you will be a team player, have excellent interpersonal communication skills and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Demonstrated skills and experience in a range of administrative activities
  2. Ability to maintain a high level of written and oral communication skills
  3. Demonstrated proficiency and experience with Microsoft Windows applications including Word, Excel, PowerPoint and Outlook.
  4. Ability to prioritise workload demands and cope calmly, effectively under pressure
  5. High level attention to detail
  6. Demonstrated ability to work as a member of a team as well as being able to work autonomously whilst taking initiative and problem solving independently


  • Tertiary qualifications and/or relevant experience. Certificate III in Business Administration would be highly regarded

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

The position description can be found on our website https://www.dementia.org.au/careers

For specific role enquiries, please contact Recruitment@dementia.org.au using the subject line: Client Services Administration Officer enquiry via EthicalJobs.

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