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Consumer Engagement Coordinator

Dementia Australia
  • Attractive salary packaging options available
  • Part-time (0.6 FTE), Permanent Opportunity
  • Flexibility to work from home and the East Perth, WA office

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

  • We connect by promoting a people centred way of working and respecting all
  • We collaborate in a supportive manner with each other, other teams, clients and external parties
  • We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

The Consumer Engagement Coordinator will support people living with dementia and care partners to share their stories ensuring their voices are heard at both a policy and practice level.

Reporting directly to the Team Leader - Consumer Engagement, you will also be responsible for:

  • Building collaborative relationships with Dementia Advocates (people living with dementia and care partners) that support positive policy and service change
  • Linking Dementia Advocates to places where decisions are being made, ensuring their stories are heard and promoted to government, media, services, fundraising and policy
  • Contributing to the ongoing development and revision of a national Dementia Australia Consumer Engagement Strategy and lead its implementation across designated states and territories (and other geographies if required)
  • Representing Dementia Australia on committees and at inquiries relating to issues pertinent to people living with dementia, their families and carers

To be successful in this role you will be a team player, have excellent interpersonal communication skills and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Demonstrated dementia knowledge and understanding of the challenges for people living with dementia, or the capacity to develop that knowledge base and understanding
  2. Demonstrated understanding of consumer engagement frameworks
  3. An ability to engage and work in partnership with people living with dementia, their families and care partners
  4. An understanding of the importance of elevating the consumer voice to influence change
  5. Networking experience, including effective participation in external working groups and engagement with relevant organisations
  6. Proven capacity to facilitate groups, gather information, analyse data and prepare reports
  7. Exemplary interpersonal skills


  • A tertiary qualification in public health policy, community development, consumer engagement, social work or other relevant discipline

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

Please complete this online application form starting below. You will be required to provide a cover letter outlining your response to the key selection criteria within the application process. You will also be requested to attach a copy of your resume. For specific role enquiries, please contact recruitment@dementia.org.au, using the subject line: Consumer Engagement Coordinator enquiry via EthicalJobs.

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.

The position description is attached below.

Apply Now

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