• Attractive salary packaging options available
  
• Full time, fixed term contract until June 2023
• Hybrid working arrangements available – Work both from the comfort of your own home and the North Ryde, NSW office!

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

• We connect by promoting a people centred way of working and respecting all
• We collaborate in a supportive manner with each other, other teams, clients and external parties
• We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

The Knowledge Manager will be responsible for the maintenance and ongoing development of a successful and effective knowledge base which will have a direct impact on the success of the National Dementia Helpline, inbound and outbound services and the intake team to support people living with dementia, their families and carers.

Reporting directly to the General Manager, Service Operations you will also be responsible for:

• Developing, auditing, and implementing the knowledge management and information strategy
• Building effective working relationships with organisational stakeholders and service teams to identify and support new content with a focus on continuous improvement across the system and strategy
• Developing and maintaining an interface that supports staff to quickly and effectively retrieve and disseminate information to clients
• Supporting, leading and managing the Dementia Library Service, including the National Librarians

To be successful in the position, you will be a team player, show an absolute commitment to the delivery of high quality results and meet the key selection criteria outlined below.

Key Selection Criteria

• Knowledge and experience in implementing knowledge management strategies and the facilitation of knowledge sharing practices and culture within an organisation
• Excellent Stakeholder management
• Highly developed leadership skills to drive and navigate change
• Excellent relationship building, influencing and networking capability
• High level verbal reasoning and excellent writing skills
• Experience in computer applications relevant to information resources management

Qualifications

• A Bachelor or Master’s degree in Knowledge Management, Information Management, Business Management or similar.

This is truly an exceptional opportunity for the right individual to further develop their career and make their mark in a progressive peak body. In return, you will be offered a flexible and supportive work environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.