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State Manager, Client Services

Dementia Australia
  • Attractive salary packaging options available
  • Full time, contract opportunity until December 2023
  • Flexibility to work both from home and the Griffith, ACT office!

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

  • We connect by promoting a people centred way of working and respecting all
  • We collaborate in a supportive manner with each other, other teams, clients and external parties
  • We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

The State Manager Client Services will be a key leadership role responsible for the ACT state-wide operations of our services delivered to people living with dementia and their carers. This is an integral role that supports a small but passionate team in the ACT to ensure the delivery of high quality safe and effective services ensuring we are meeting our obligations to funders and clients.

Reporting directly to the General Manager, Service Operations you will also be responsible for:

  • Ensuring all services and programs in ACT are delivered accurately and consistently across relevant locations reflect funding and service agreements, with an emphasis on customer service, relevant legislation and service standards
  • Supervising, supporting and developing staff while positively promoting the values and organisation culture in alignment with Dementia Australia
  • Establishing and maintaining industry relationships with relevant stakeholders within the region and actively promote Dementia Australia client services
  • Collaborating closely with inter-departmental stakeholders to develop administrative, financial and communication systems and processes in place

To be successful in this role you will be a team player, show an absolute commitment to the delivery of high quality dementia services and support and meet the key selection criteria outlined below.

Key Selection Criteria:

  1. Demonstrated leadership skills including mentoring and developing staff in a positive inclusive manner
  2. An understanding and experience in relation to contemporary issues, legislation, and standards impacting on community services
  3. Highly developed communication, negotiation and analytical
  4. A sound understanding and experience in service review and development
  5. A proven track record in leading staff to achieve organisational objectives
  6. Demonstrated ability in financial management and budget oversight


  • Relevant tertiary qualifications in a relevant discipline (health/allied health/social services sectors) and experience in a similar position

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

Apply Now

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