• Attractive salary packaging options available
• Full time, 2-year fixed term contract opportunity
• Work out of our North Ryde, NSW or East Perth, WA office

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

• We connect by promoting a people centred way of working and respecting all
• We collaborate in a supportive manner with each other, other teams, clients and external parties
• We commit to our purpose and direction, are accountable for our actions and support innovation, reshaping the way we do things

We are currently seeking a Team Leader to join our Client Services team to help manage, guide and mentor the staff within the National Dementia Helpline. This role will provide support and leadership to those providing telephone and web-based information, brief counselling and support services regarding dementia and memory loss to people living with dementia and members of their care network, the general public and health professionals.

Reporting directly to the General Manager, Service Operations you will also be responsible for:

• Leading, managing and supporting the National Dementia Helpline team and day to day operations to ensure a coordinated, consistent and high-quality approach to service delivery
• Coordinating activities of the program to ensure optimum efficiency and an accurate reflection of provided funding.
• Evaluating and reporting on program outcomes in line with the relevant service agreements and the requirements of the funding bodies.
• Developing and fostering positive and strong team relationships within Dementia Australia, including national colleagues and across all departments.

To be successful in this role you will be a team player, show an absolute commitment to the delivery of high quality dementia services and support and meet the key selection criteria outlined below.

Key Selection Criteria:

• Experience in team leadership including mentoring and developing people in a positive inclusive manner across multiple locations.
• Experience in overseeing a service delivery team in a community, health or disability service setting (experience in leadership in a contact centre environment will be highly regarded)
• A understanding of Dementia, Dementia Care, and relevant Services Systems, including My Aged Care and the National Disability Insurance Scheme
• Knowledge and past experience leading a quality improvement culture
• A high level of verbal and written communication and interpersonal skills.
• Ability to problem solve and negotiate with others.

Qualifications:

• Tertiary Qualifications in a relevant discipline (health/allied health/social services sector) or previous experience supervising contact centre teams.

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.