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Program Facilitator - QLD - Face-to-Face / Digital

Australian Business and Community Network

ABOUT:

The Australian Business and Community Network (ABCN) is a not-for-profit organisation that partners education with business through the development and delivery of unique workplace experiences for students from high-needs schools. Entirely business-funded and based on a membership model, ABCN is made up of over 40 member companies that represent a breadth of industries and include well-recognised, national and global organisations. We are led by an experienced body of CEOs who actively participate in business and education partnerships and support their employees to do the same. Together we share a common vision to create positive change in the community.

Our focus is to improve opportunities and outcomes for disadvantaged students, partnering with business to inspire students to reach their potential. This is achieved through the development of structured programs that involve business professionals mentoring students in a digital and corporate environment to help students develop the skills, mindsets, aspirations and professional connections to achieve sustainable employment long-term.

DESCRIPTION OF THE ROLE:

Traditionally, ABCN’s programs have been delivered face-to-face in our Member Companies offices. As part of ABCN’s COVID response, ABCN fast-tracked the development and implementation of digital mentoring programs, to complement our face-to-face mentoring version, and going forward we foresee programs being blended i.e. both face-to-face and digital.

To support program delivery, we are looking for a number of facilitators that can deliver programs in both face-to-face and digital mode. The facilitator is responsible for delivery of program content, the management of the students’ and mentors’ experience during each session, and for digital programs, having an understanding of video conferencing platforms to be able to manage technical issues as they arise. Note that nearly all our digital programs will have a Digital Concierge for part of each session as well to help with technical set up.

KEY RESPONSIBILITIES:

  • General:
    • Facilitation and delivery of ABCN program content to business volunteers and secondary school students (typically 8-10 mentors and 16-20 students)
    • Adhere to the program content as provided by ABCN in Facilitator Manuals
    • Ensuring all evaluation survey’s are completed by attendees (use of Survey Monkey)
  • Face-to-face delivery:
    • Session times range from 90 minutes to three hours depending on the program
    • Typically takes place in a corporate office environment, though there may be occasion when sessions are run at a school
    • Arrive 30 minutes prior to a session and stay up to 30 minutes after completion to allow for set up/pack up time and receive any feedback from the host / attendees
  • Digital delivery:
    • Session times range from 90 minutes to two hours depending on the program
    • Managing the relevant video-conferencing platform (either Zoom or Microsoft Teams at this stage), which will be typically supported by an ABCN employee as Digital Concierge
    • Understanding of, and ability to deal with technical issues during the program including:
      • Admitting mentors and students to the main video conferencing room
      • Trouble shooting any connection, audio or video issues
      • Directing mentors and students to breakout rooms
      • Trouble shooting any issues in admission to breakout rooms
      • Bringing mentors and students back to the main room for the end of the session
      • Delivering session debrief, reflections for whole group and closing the session
    • The role will receive training on how to manage the platforms and guidelines on trouble shooting.

SELECTION CRITERIA:

  • Demonstrated facilitation experience
  • Warm and clear verbal communication
  • Strong presentation skills
  • Calm under pressure
  • Customer-focused
  • Organised and methodical
  • Manage competing priorities and tasks within a tight timeframe
  • Strong time management skills
  • Attention to detail
  • Adaptable to changes (schedule and participant changes at late notice)
  • Technically savvy – significant previous experience in managing video conferencing is not required, but confidence with technology, willingness to learn new platforms as well as look for solutions to problems, and broad technical know-how is required
  • Individuals will need to have their own computer, with good audio and video connections, and internet speed fast enough to manage the video conferencing (6MBPS upload and download at least)
  • Individuals will need either a current Working With Children Check in their state or will need to apply for one. ABCN is able to cover the cost of this application if one isn’t currently held.

REMUNERATION:

Face-to-face Delivery

Programs facilitated face-to-face are paid at the rate of $50 per hour (ex GST) and will include:

  • Set up and pack up – total of one hour.
  • Preparation time – 30 minutes.

Payment ranges from $150 to $225, depending on the specific program.

Digital Delivery

Programs facilitated as a digital program are paid at the rate of $120 per session (ex GST). The sessions are between 90 minutes and two hours online contact time so the payment includes any set up or debriefing of the session.

The payment structure is based on the facilitator invoicing ABCN. We are still finalising level of work but would expect successful candidates to be available to facilitate at least 2 - 4 sessions per week.

Individuals will be required to participate in online training before starting the role which will be paid at $50 per hour (ex GST).

How to apply

This job ad has now expired, and applications are no longer being accepted.
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