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Case Managers - Out of Hospital Care Community Packages

Access Care Network Australia

  • Join our team of amazing case managers in the NSW OoHC program
  • Join an organisation that loves its staff and supports them to thrive
  • Use your experience to support client’s health, ageing and palliative journeys
  • Salary: $81,213.60 ($41.10 per hour) plus 9% super, plus packaged vehicle with generous salary packaging benefits of up to $15,899 per year
  • Positions available with Access Care Network Australia in Western Sydney Local Health District and South Western Sydney Local Health District.

What is the role?

As a Case Manager with Access Care Network Australia (ACNA) you will bring your commitment to wellness and holistic, strengths-based practice to this role through daily work involving assessments and case management of our clients. Our clients are discharging from NSW public hospitals or in the community requiring support to prevent admission. We also support people living in the community who require strategies, supports and services to continue to live in their home environment. You will work autonomously whilst enjoying the connection to your team of fellow case managers.

The assessments take place in public hospitals across Western Sydney and South Western Sydney as well as in a client's own home and environment. During the assessment you will develop a thorough, individualised support plan in consultation with the client, carer and/or family that builds on the person’s abilities and addresses the needs whilst adhering to the principles of the wellness approach. You continue to support your clients by providing short, medium and/or longer term case management that aligns with the individualised support plan.

A typical week as a Case Manager includes:

  • Travelling in your fully equipped and maintained vehicle to a participating hospital or client’s home to conduct the initial assessment on review
  • Communicating with referrers, clients, families, advocacy, community health specialists, service providers and other program contacts in your case management activities
  • Developing support plans and making case notes to accurately document the client’s journey
  • Working as part of a skilled team to expand your knowledge, networks and career

Who are we looking for?

If you are working in community services, love being busy and managing your own time…and have some experience in case management then why not consider joining Access Care Network Australia (ACNA), a forward-thinking and innovative not-for-profit organisation. What does ‘some experience’ mean? You have worked in the community to achieve outcomes for people over a period of time, using methods and practices aligned to case management.

To help you consider your suitability for these roles, we have included the Position Description. Of course, we want to make sure you are a great fit for the ACNA, so we are looking for people that align with ACNA’s values of supporting people to be their best and always striving to learn, improve and grow. Hiring people whose own values align with ours allows us to build awesome teams of like-minded individuals who are able to create the best outcomes for our clients.

Choose ACNA!

We could insert a spiel here demonstrating what a great organisation we are to work for, but instead we invite you to listen to stories from our team in our Podcast and read these quotes from some of our team:

“I really love working with you and your team – everyone is so approachable and helpful. We’ve seen so many successes this year with clients transitioning from SASH to NDIS and it’s all thanks to your team and hardworking case managers. Everyone goes above and beyond!” 

“Looking forward to more wins in the new year : )”

“I feel so special being a part of a legendary bunch of people!”

“I can’t compliment your team enough for the work that you do and the efforts that you always go to for patients” 

“so so grateful for this opportunity and the learning.  If it was possible to live in a dream world for a job - this is it! We're living in the perfect job dream world!”

Sure, we work hard and have contractual KPIs to meet, but we also want you to have a great employment experience with ACNA and leave us better off than when you arrived through the provision of great learning opportunities and clear connection to the leadership team.

Oh, and we are a 'Work from Home' organisation by design! This means we have the tools, policies and culture embedded in our organisation to support you to work from home. 

Ready to Apply? Well good news, we have even made it easy!

Simply click Apply Now to answer the survey we have created to collect all the necessary information. No letter or response to selection criteria is required, but do be ready to attach your CV

Once you apply we will check your application and then contact you about the next stages of the process. Our recruitment process is a little different to most! We use lots of practical activities to give you an opportunity to understand the way of working and your typical day. These activities will run in the first two weeks of May 2021. We look forward to welcome our new team members in the beginning of June!


You can learn more about the position in the attached Position Description.

You can learn more about ACNA here including our benefits such a flexible working, salary packaging and career opportunities.

You can learn more about NSW Ministry of Health Out of Hospital Care Program here.

Still have questions?

If you still have some things you would like clarified you can contact us via recruitment@acna.org.au, using the subject line: Case Manager - Out of Hospital Care Community Packages enquiry via EthicalJobs.

How to apply

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