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Client Reception and Administration Officer

ACSO

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting people to thrive. If all of this sounds like you, read on!

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

The Reception and Administration role is pivotal for the smooth day to day running of our offices. It is the first point of contact for all our clients and visitors providing support for all daily interactions across our programs.

In this role, you will deliver a welcoming and professional front of house presence at ACSO whilst working as part of the broader Facilities team and on our National Phone Line as well as providing administrative and reception support for the Bendigo Hub. Our national phone line takes calls from Victoria, Queensland and NSW supporting programs which include Casework Services, Alcohol and Other Drugs (AOD) and Mental Health, Community Offenders Advice and Treatment Service (COATS), Community Re-Entry Services Team (CREST), Transition to Work (TTW) and Residential Services.

What we're looking for

  • Certificate IV in office administration and/or relevant experience working in a forensic administrative/reception environment desirable.
  • Very good administrative, communication and interpersonal skills, and an ability to liaise with consumers, stakeholders and peers
  • Ability to manage busy and stressful situations
  • Demonstrated organisational and time management skills
  • Ability to manage multiple and conflicting priorities under limited supervision
  • Ability to work effectively as a team member with minimal supervision and under remote working conditions
  • Demonstrated computer skills in the use of MS Office, particularly Word, Outlook and Excel
  • An understanding that the majority of client groups that ACSO services have been involved in the criminal justice system and the skills required to deal with a variety of client behaviours consistent with this cohort
  • Ability to maintain strict confidentiality particularly with regards to client privacy and sensitive organisational information
  • Previous experience working in the community services sector with client presenting with complex needs would be an advantage

What ACSO can offer you

  • Part-time 0.855 FTE (32.5 hours per week), ongoing position available. Dandenong location!
  • $49,016 base salary at 0.855 FTE + 10% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
  • Paid parental leave (14 weeks)
  • 17.5% annual leave loading
  • Learning and development opportunities
  • Wellbeing initiatives such as free flu vaccines, Employee Assistance Program and Reward and Recognition Program
  • Flexible working arrangements

How to Apply

To apply and view the position description (PD), please click "Apply Now" to visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

Please note, as ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Josephine Coates, Fleet & Administration Coordinator, on 0407 623 918.

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

The Australian Community Support Organisation embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.

How to apply

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