DUTIES:

• Conduct support planning with all clients to establish their support requirements for services and methods of service delivery.
• Regularly visit clients in their homes for reassessment of their needs and review of progress against care packages.
• Establish ADEC My Aged Care clients’ support requirements and conduct all subsequent support planning with clients and Support Workers.
• Keep timely, clear and detailed records of communications with all stakeholders including clients, representatives, support workers, service providers and related professionals associated with clients.
• Keep accurate and up to date client and administrative records that adhere to compliance requirements.
• Ensure packaged services are provided within the limits of funding.
• Organise and supervise daily service requirements to meet the planned needs of clients.
• Provide on the job support and training to Support Workers as required.
• Participate as required in all supervision and in-house training sessions.
• Data input as required to ADEC database.
• Other duties as directed by the Aged Care Unit Coordinator.

RESPONSIBILITIES:

• Establish personal (face-to-face) contact with all My Aged Care clients during the recruiting and planning stages of their support.
• Ensure a focus on continuous quality improvements is maintained and nurtured in all areas of service delivery to deliver better services to clients.
• Contribute to the creation of personalised care packages for clients (and their representatives) and organise service scheduling to meet client assessed needs.
• Stay in regular communication with clients and their representatives to ensure the ongoing delivery of effective services relevant to their changing health and circumstances.
• Ensure that the Coordinators/Supervisors of relevant programs are kept fully informed through continuous liaison, of clients’ support requirements and plans.
• Keep the Aged Care Unit Coordinator fully informed through continuous liaison, of clients’ support requirements and plans.
• Market ADEC Program activities to My Aged Care participants so that they are attracted and recruited to use ADEC program services.
• Adhere to ADEC’s policies and procedures at all times.

KEY PERFORMANCE INDICATORS:

The Aged Care Case Manager’s performance will be measured against the following criteria:

• The standard of client planning and support records.
• Satisfaction of clients with support and service planning, as gauged by client feedback.
• Conformance with ADEC policy, procedures and audit requirements.

KEY SELECTION CRITERIA:

Essential:

• Certificate III in Aged Care, or equivalent.
• Previous experience in the aged care and/or disability field, in a comparable position.
• Hold a valid and current licence to drive a motor vehicle, issued by the appropriate authority in the jurisdiction in which the holder will drive, and appropriate to the type of vehicle to be driven.
• A reliable car and full Comprehensive insurance cover.
• Ability to work without direct supervision, within guidelines and procedures.
• The ability to work well as part of a team and independently.
• Experience with databases and supporting technology and equipment.
• Genuine desire to help the elderly.
• Well organised, calm nature with a can-do attitude.

Desirable:

• Current Level 2 First Aid and CPR Certificate.
• Formal qualifications in case management, community development, community services or related areas.
• Excellent time management and task planning skills.
• Previous experience of working with carers from ethnic communities.
• Second language.

AWARD AND CLASSIFICATION:

• All ADEC employees are employed under the terms, conditions and entitlements of the Modern Award – Social, Community, Home Care and Disability Services Industry Award 2010 (the Award); and the National Employment Standards (NES).
• The classification for this position is Level 3.

What you’ll get in return

As the successful candidate, you’ll be offered the opportunity to work within an ethical organisation where you can make a positive impact to the community.

You’ll also receive:

• Salary packaging options
• Great team environment
• Chance to make a difference

What you need to do now

Please submit your application by pressing ‘apply now’ to forward an up-to-date copy of your CV and cover letter.

ADEC is an equal opportunity employer. We value and strongly support the principles of equal opportunity in the workplace. Persons with disability and people from diverse backgrounds are encouraged to apply for this position.

Please note that only short-listed candidates will be contacted.