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Donor Administration Officer

Baker Heart and Diabetes Institute
  • Based in Melbourne
  • Part-time (0.6FTE), 1-Year contract
  • Generous Salary Packaging options

About the Baker Institute

The Baker Heart and Diabetes Institute is an independent, internationally renowned medical research facility. Our work extends from the laboratory to wide-scale community studies with a focus on diagnosis, prevention and treatment of diabetes and cardiovascular disease.

About the Role

We are seeking a motivated Donor Administration Officer to join our Community and Corporate Relations team on a part-time basis (0.6FTE). The Donor Administration Officer will be the first point of contact for the Baker Institute’s donors, who play an integral part in funding the research of the Baker Institute.


In this role you will be expected to:

  • Efficiently and accurately manage the donation and administration processes - processing of donations, distribution of receipts, responding to donor communications.
  • Manage the Fundraising email inbox and telephone line to ensure that enquiries, updates and complaints are handled in a way that demonstrates the strong appreciation the Baker Institute has for our donors by addressing all enquiries respectfully, sensitively and in a timely manner.
  • Be the primary point of contact for CCR regarding any financial reconciliations, processing of bequests, major gift donations, gifts in memory, trusts and foundations grants, and forward any receipts/paperwork to relationship managers.
  • Maintain the currency, accuracy and data integrity of the database (Salesforce) by accurately processing updates and donations are allocated to the correct campaigns codes.
  • Represent the Baker Institute at internal and external functions and special events as required.
  • Manage stationery and marketing collateral stock levels - including letterheads, welcome packs, brochures and envelopes, and that Direct Marketing area is kept organised.

Skills and Experience

You will have:

  • An equivalent combination of relevant experience and/or education/training.
  • Minimum of 1 year experience in administration for fundraising or similar. Experience in the not-for-profit sector is desirable but not essential.
  • Strong computer literacy in Microsoft Office, particularly Word and Excel.
  • Excellent communication skills and customer/donor service focus. Capacity to treat donors with compassion and sensitivity.
  • Demonstrated ability and willingness to take initiative to improve and enhance existing systems and procedures (quality assurance).


Working at the Baker Institute offers flexibility, professional development, and the opportunity to contribute to a research centre of world renown. Benefits include generous salary packaging, an employee assistance program, and an active social club as well as modern offices and laboratories adjacent to the Alfred Hospital and walking distance to St Kilda Road, Chapel Street, and Fawkner Park.

Remuneration will be commensurate with the successful candidate’s qualifications and experience.

The Baker Institute is an Equal Opportunity Employer and we encourage interest from Aboriginal and Torres Strait Islanders and members of the LGBTIQ+ community for roles within the Institute. We value diversity, inclusivity, gender equity and we promote family friendly practices. We are a proud recipient of an inaugural Athena SWAN Bronze Award from Science in Australia Gender Equity (SAGE).

For a position description see attached or for further information, please visit our website at: https://www.baker.edu.au/career.

Contact details

Stephanie Roze, HR Administrator
Baker Heart and Diabetes Institute
03 8532 1111 or 03 8532 1470

How to apply

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