The Australian Education Union – ACT Branch seeks an Administration Support Officer who will work with us to provide a high level of administration support to our staff, members of executive, and to our members. This position is a full time 12 month contract.

WHO WE ARE

The Australian Education Union (AEU) is a national union of nearly 200,000 educators in public schools and TAFEs. The ACT Branch represents teachers, school assistants, school psychologists and other support staff across the territory.

The AEU is united by our passion for making a difference in the lives of young Australians and our belief that fair pay and conditions for Australian educators is an investment in our country’s future.

As educational experts and the people who make public education happen every day, we have a say in how our schools and TAFE campuses work. Through our union, we campaign for resources to create the best possible learning environments and we join in debates about the shape of our public schools and TAFEs. We speak up to ensure the community appreciates the value of public education.

Working together, we win better salaries and working conditions. We’re here for each other with support and advice. We make sure we have the conditions, resources, and recognition we need to give each and every child in our care the best possible start in life.

WHAT YOU REQUIRE

The successful applicant will be a highly motivated and reliable worker with a strong background in administration and office support. You will be excited to come in to work every day and get satisfaction from helping our members have better working lives. You will be proud of the work that you do and maintain a consistent, high quality of work.

You will have experience and confidence in utilising corporate membership databases or be able to quickly acquire the skills to do so.

You will be proficient and confident in utilising corporate software such as Microsoft Word, Excel, Outlook, Adobe products and web browsers.

You will be able to manage your workload, even when the workload is high. You will work effectively in a team to achieve collective outcomes for our staff and our members.

Our work is transactional, with some periods of heightened activity and others where there is a lull in the work. When there is a lull in workload, you will show initiative. You will be able to identify where your skills can add value and focus your attention on the tasks that are most important.

When you communicate with members, you will do so with understanding and empathy. Your contact, whether by email, in person or on the phone, will show that you understand the person that you are communicating with and the sort of support that they need.

You will be able to assess the complexity of a query, take clear notes and communicate effectively with colleagues to ensure that members get good service.

WHAT WE OFFER

We offer you an opportunity to work in one of Australia’s largest and most successful unions advocating for workers’ rights and public education. You will work with experienced and esteemed workplace advocates who are leaders not only in their union, but across the union movement and the public education system.

We are based in a spacious office with nearby coffee shops, supermarkets, and access to free parking onsite and within walking distance.

We strive to be a best-practice employer with a supportive team environment with regular team events.

This position offers an annual salary at the ASO4 level, starting at $81,743, plus a generous 18% per annum superannuation.

HOW TO APPLY

To apply, please send us:

• a pitch (1 page maximum) telling us why you are the right person for the position and our organisation; and
• your CV/resume including details of your prior work experience.

If you have any questions regarding the position, feel free to contact our Administration Manager Chad Samson at [email protected] using the subject line: Administration Support Officer enquiry via EthicalJobs.

Position Description

The information below describes the typical duties and responsibilities of the position.

• Be the first point of contact for our member enquiries either via phone call or through email correspondence, and action any inquiries accordingly.
• Provide administrative support to staff of the office as well as our members.
• Use our membership database to update member information, process new membership applications, maintain financial status of members, and to send outbound member communications.
• Process financial transactions such as membership payments, supplier invoices, credit card reconciliations and cash deposits at the bank.
• Undertake the duty of processing various reports, and actioning where required. These reports include statistical, financial, and membership-based information.
• Assisting with preparing and managing various functions and events including but not limited to – catering, room set up, RSVP management and purchasing for supplies.
• Assist office staff with a variety of administrative tasks including but not limited to - photocopying, printing, scanning, processing incoming and outgoing mail, and organising merchandise orders as required.
• Organise travel arrangements for team leaders and staff.

A position description is attached.