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Team Leader Client Services - Morphett Vale & Holden Hill

Australian Foundation for Disability

About the role

We have an exciting opportunity for a Team Leader – Client Service to join our South Australia team. You will be responsible for managing the day-to-day operations of Morphett Vale and Holden Hill Community Service Centres to ensure that a safe, comfortable, personalised environment is offered in which Clients maximise their independence, are able to develop their skills, abilities & aspirations using a Person-Centred approach. To provide quality services to people with disabilities, their families and carers.

This is an administration focused role where you will be responsible for the effective and safe running of our site, where you will undertake the following responsibilities;

  • Invoicing and administration for NDIS clients
  • Manage the day to day operations of sites and drop in services.
  • Budget management
  • Building of robust 24/7 rosters across the multiple locations/services
  • NDIS meetings with families, carers and potential clients to discuss needs and packages
  • Manage and support your direct reports
  • Ensure all compliance measures are being met
  • Oversee the Individual Lifestyle Planning process and client support.
  • Co-ordinate case management for clients as required.
  • Manage and co-ordinate all site administrative processes and assets.
  • Provide support to the District Manager for your region.

About you

To be successful in this role, you will have:

  • Qualifications in Disability / Behavioural / Social Sciences or related field, minimum of Certificate IV Community Services (Services Coordination) or relevant experience
  • First Aid Certificate
  • Current Australian Driver’s Licence (relevant state or territory)
  • Ability to multi task, meet deadlines and to work effectively under pressure
  • Ability and experience in supervision of staff
  • Proven ability to lead a team
  • Genuine interest in working with people with disabilities
  • Ability to develop, plan and implement Individual Lifestyle Plans
  • Ability to work as part of a team
  • Strong administrative and communication skills
  •  Experience in working with clients with complex and challenging needs
  • Experience in planning and implementing programs and activities for people with disability
  • It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Afford with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.

About Australian Foundation for Disability (Afford)

Afford is committed to safeguarding and promoting the well-being and safety of our customers, their families and carers. We pride ourselves in delivering exceptional quality experiences and in fulfilling our obligations as detailed in the NDIS Code of Conduct and Practice Standards. We will only recruit candidates who share this commitment, and therefore we apply robust recruitment and selection processes to ensure suitability, and all candidates are subject to appropriate pre-employment checks.

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

Afford is a recognised employer and our employees enjoy a range of benefits including;

  • Ongoing professional development and paid training
  • Fun and supportive workplace culture
  • Not for profit salary packaging, and discounts on a range of products and services including gym memberships.

Afford is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.

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