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ICT Support Officer

Aboriginal Health Council of Western Australia
  • Location: Highgate
  • Employment Type: Full Time
  • Employment Category: Permanent
  • Remuneration: $62,239.56 - $67,897.71 per annum pro rata + superannuation + salary sacrifice

The Information, Communication and Technology (ICT) Support Officer will report to the Senior ICT Support Officer and is accountable to the Executive Manager - Corporate Services. The occupant is responsible for the day to day operational support of ICT Helpdesk requirements, providing customer service focused ICT support and solutions to all end users.

To view the full position description and selection criteria, click here or visit www.ahcwa.org.au

About You

To be considered for this position, you must have:

  • Possession of a relevant qualification in Information Technology or related field; or currently working towards attainment.
  • Knowledge and experience of ITIL or Helpdesk processes.
  • Effective verbal and written communication with all levels of an organisation with the ability to provide friendly and effective customer service support.
  • Strong data management skills, with an intermediate to advanced level of Microsoft Excel skills.
  • Demonstrated problem-solving skills with the ability to analyse, identify options and select appropriate solutions.
  • Demonstrated organisation and time management skills and the ability to define and implement work priorities.
  • Demonstrated working knowledge of IT hardware and networking basics.
  • Ability to multi-task and handle frequent interruptions.
  • Can consistently follow protocol and instructions as per AHCWA policies and procedures.
  • Can work independently with little management direction.
  • Experience in document process, procedures, and results.
  • Passionate, optimistic, and has internal inspiration to get things done.
  • Willingness to continue training and development.
  • Demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples.

Ideally, in addition to be above, we are looking for someone who:

  • Identifies as Aboriginal and/or Torres Strait Islander and is accepted as such by their community.

The position involves working within a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

Please note: In addition to the above skills and experience, the successful candidate will require an unrestricted WA "C" Class Driver's Licence, and be required to submit a National Police Clearance (dated within 3 months) prior to appointment.

Applicants for this position must be legally entitled to work in Australia and will be required to provide evidence of this entitlement, such as an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant working visa.

About the Benefits

While you will face diverse new challenges in the role, you will also enjoy an attractive remuneration package including a base wage of $62,239.56 - $67,897.71 per annum plus superannuation.

You'll also gain access to generous salary packaging options, which will greatly increase your take home pay. In addition, you will have access to a number of fantastic benefits including:

  • Flexible work arrangements and a family friendly work environment
  • Support to further invest in your career through additional training and development
  • Up to 10 days' Study Leave per year
  • 17.5% Annual Leave loading
  • Bring Your Dog To Work Day
  • Employee Assistance Program
  • Up to 2 days' Volunteer Leave per year
  • Health and wellbeing initiatives

Please note there is no closing date for this position. Applications will be assessed on submission and interviews scheduled accordingly. We encourage interested candidates to express their interest without delay!

Applicants who have applied previously need not apply.

For further information about this position please call a People and Culture Representative on 08 9227 1631.

As per section 51 of the Equal Opportunity Act 1984 (WA) AHCWA actively seeks to increase the diversity of our workforce to better meet the differing needs of our clients and stakeholders and to improve equal opportunity outcomes for our employees.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

About the Organisation

The Aboriginal Health Council of Western Australia (AHCWA) is the peak body for Aboriginal Community Controlled Health Services (ACCHS) in Western Australia. We exist to support and act on behalf of our 23 Member ACCHS throughout WA, actively responding to their individual and collective needs.

Governed by an Aboriginal Board of Directors who represent all regions in Western Australia, AHCWA aims to promote and strengthen the ACCHS' Model of Care; a model that is built around the delivery of comprehensive, holistic, and culturally secure primary health care services.

The organisation operates on the foundational pillars of Aboriginal leadership, self-determination and cultural diversity that underpin and shape the way the organisation conducts its business.

These values are designed to guide and promote a strong, high performing organisational culture that is responsive to the state-wide needs of our Member Services and assist us in delivering our vision.

Culture | Resilience | Accountability | Collaboration | Passion | Integrity

To find out more about AHCWA, visit our website at www.ahcwa.org.au

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