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Data Processing Assistant

Amnesty International Australia
  • Are you a passionate and motivated human rights defender?
  • Opportunity to help challenge injustice using your exceptional attention to detail
  • Full time contract opportunity based in any of our Action Centres until the end of 2021

This is an exciting opportunity to join our Supporter Engagement Unit as part of our dynamic Data Insights & Analytics team on a contract until the end of 2021. The Data Insights & Analytics team leads AI Australia’s data management, reporting and insights to ensure Amnesty remains Australia’s leading human rights organisation and attracts, engages and retains supporters to maximise the organisation’s human rights impact.

AI Australia relies on good quality data to inform our human rights campaigning, movement building and fundraising work. The Data Processing Assistant ensures data received from, and exported to, our suppliers is accurate and of good quality. This role improves our existing data quality through implementing our deduplication program and other data clean up tasks. This position works towards ensuring reliability, availability and security of the platform.

You will use your exceptional attention to detail and experience with Customer Relationship Management tools, GSuite and Microsoft Office especially Excel to enhance our supporter experience and contribute to Amnesty’s vision. The successful applicant will work closely with our Data Management Senior Analyst to uphold AI Australia’s data integrity and help solidify our human rights impact.

You will be responsible for:

  • Importing and exporting of data from fundraising suppliers following established processes.
  • Responsible for undertaking the deduplication process to remove duplicate records from our SRM.
  • Maintaining relationships with suppliers including working with them to ensure that the data supplied meets required standards.
  • Undertaking data hygiene clean up tasks using established processes.
  • Identification of data quality issues.
  • Supporting the documentation of processes including consistent storage of guides and other support materials.
  • Responding to Service Desk requests from end users as required.
  • Producing and delivering communications as relevant to the role, using a range of channels and technologies.

Ideally you will have:

  • High level communication & interpersonal skills - EI - (written, face to face, telephone, social media).
  • Exceptional attention to detail.
  • Demonstrated ability to follow complex processes exactly.
  • Experience in using SRMs (experience with Blackbaud CRM particularly the imports areas would be highly regarded)
  • Understanding of the principles of privacy and data security
  • Experience with GSuite and Microsoft Office especially Excel.
  • Experience with Atlassian Jira and Confluence would be desirable.
  • Familiarity with human rights issues and social change methods and tactics, including experience of mass mobilisation, activism and organising techniques
  • Demonstrated experience in or commitment to working with rights holders

In return, you will be rewarded with generous and flexible working conditions, a fantastic environment working alongside committed and dedicated individuals and an opportunity to directly contribute to the long term sustainability of our organisation. To view some of the fantastic benefits that you will be offered as an employee, please visit our website.

To learn more about this role, please view a detailed position description below. You must answer the following selection criteria questions and attach your CV as part of your application.

Selection Criteria:

  1. Please give examples of work experience that you have done that required a high level of attention to details?
  2. Please outline your experiences with Customer Relationship Management Systems including which systems you have used and what work you did?
  3. Please describe your experiences with GSuite, Microsoft Office and any other relevant software?
  4. Please provide examples of your skills and experience in communicating with stakeholders across an organisation and experience in documenting processes.

Diversity, Equality and Inclusion at Amnesty

We are committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We are a movement of people from all walks of life around the world. We intend to actively contribute to building a more diverse and inclusive team.

About Us:

Amnesty International Australia is one of Australia’s largest not for profit organisations. We are a global movement of 8 million people who courageously campaign for human rights for everyone.

We’re ordinary people from all walks of life, standing together for justice, freedom and equality. We use our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion.

We’re independent of any government, political ideology, economic interest or religion to ensure we can challenge the injustice of human rights abuses wherever they occur.

Every day we move closer to a world where human rights are enjoyed by all.

We stand for equality, justice and freedom and uphold these values:

  • Empowerment - we build people power
  • Persistence - we are resolute in pursuit of our goals
  • Integrity - we hold ourselves to the highest standards
  • Courage - we are fearless in upholding human rights

How to apply

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