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Database Specialist - Flexible Location

Amnesty International Australia
  • Are you a passionate and motivated human rights defender?
  • Opportunity to help challenge injustice using your extensive CRM expertise
  • Full-time, permanent opportunity ($103,520 plus 10.25% super) based from any of our Action Centres in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Hobart and Perth
  • Hybrid WFH arrangements available

This is an exciting permanent, full-time opportunity to join our Supporter Engagement Unit as part of our dynamic Data Insights & Analytics team. The Data Insights & Analytics team leads AI Australia’s data management, reporting and insights to ensure Amnesty remains Australia’s leading human rights organisation and attracts, engages and retains supporters to maximise the organisation’s human rights impact.

You will benefit from generous work/life initiatives including working from home arrangements and a flexible leave and working hours scheme, a supportive environment working alongside committed and dedicated individuals and an opportunity to create meaningful human rights impact. To view more of the fantastic benefits that you will be offered as an employee, please visit our website.

AI Australia relies on good quality data to inform our human rights campaigning, movement building and fundraising work. The Database Specialist is responsible for managing Amnesty International Australia’s (AI Australia)’s CRM systems, executing data management services and delivering data business initiatives that improve trust, access and use of data across Amnesty International Australia. This position will work towards ensuring reliability, availability and security of the platform.

You will use your extensive expertise and experience working in Customer Relationship Management systems (ideally Blackbaud CRM) and payment processors and extensive experience providing technical support and training to end users to enhance our supporter experience and contribute to Amnesty’s vision. The position will oversee up to two direct reports to work towards ensuring reliability, availability and security of our CRM platform.

You will be responsible for:

  • Defining and managing data policies, standards and guidelines, ensuring consistent use and understanding of these across Amnesty International Australia (AI Australia)
  • Working with the data community, ensures privacy and security compliance processes are defined and that guidelines are established and enforced
  • Working with the business to understand business requirements for data initiatives
  • Delivering data management services including data quality and master data management
  • Managing configuration of CRM systems to enable capture and use of data according to data management principles and AI Australia business needs
  • Supporting the organisation’s data needs and requirements across multiple channels, including email, social media, SMS, direct mail and telemarketing
  • Managing effective data processing tasks, including supporting the creation, testing and maintaining of import processes and leading the manual importing and exporting of data
  • Developing clear documentation of all new data processes and solutions
  • Managing ongoing security of the system, including user roles and permissions
  • Responsible for the management of up to two direct reports
  • Providing training to direct reports, other Data, Insights and Analytics team members and internal stakeholders when necessary
  • Supporting the AIA Finance Team with relevant data processes including payment authorisations, EFT transaction processing and rejections
  • Providing Help Desk support for end users including creating queries, segments and data lists as well as addressing all system bugs, fixes, troubleshooting and user system requests with effective project management as required
  • Maintaining relationships with vendor support agencies including Blackbaud, AIA’s payment processor and data suppliers and leads communication on issues like file errors, payment errors and report inconsistencies as well as assisting new vendors with system onboarding as required

Appointing someone to this role is time sensitive and we aim to appoint someone as quickly as possible to ensure a smooth transition. For this reason, we encourage you to apply early as we will consider interviewing suitable candidates prior to the close date.

To learn more about this role, please view a detailed position description. If this role sounds like you please apply via the "Apply Now" link below. You must answer the following selection criteria in your Cover Letter and attach your CV.

Selection Criteria

  • Please outline your experiences with Customer Relationship Management Systems including which systems you have used and what work you did.
  • Please share your experience in delivering data management services and configuration of CRM systems, in particular maintaining data quality and effective data processing tasks
  • Please provide examples of your skills and experience in managing stakeholders across an organisation - and your experience working with various stakeholders in designing, configuring, documenting and training end-users on processes, new system features and integrations.
  • Please share your experience with managing staff and other resources to effectively provide support and deliver ongoing process/quality of life improvements to end users through system improvements and development.

Diversity, Equality and Inclusion

AI Australia is committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We have a global, multicultural following and want to actively contribute to building a more diverse and inclusive team at AI Australia.

AIA is committed to making reasonable adjustments for candidates with a disability or other access needs during the recruitment and selection process. If you require reasonable adjustments to be made during the recruitment and interview process, please email us at humanresources@amnesty.org.au using the subject line: Database Specialist - Flexible Location enquiry via EthicalJobs.

About Us

Amnesty International Australia is one of Australia’s largest not for profit organisations. We are an independent, global movement that campaigns courageously for human rights for everyone.

We’re ordinary people from all walks of life, standing together for justice, freedom, human dignity and equality. We use our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion.

We’re independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur.

Every day we move closer to a world where human rights are enjoyed by all.

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