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Settlement Caseworker

Australian Muslim Women's Centre for Human Rights
  • Location: Fitzroy North 3068
  • Salary: Level 4 in accordance with SCHCADS Award 2010
  • Tenure: Full time (1 Year fixed-term – backfill position)
  • Hours of employment: 38 hours per week (some evening and weekend work required)
  • Conditions of employment: In accordance with SCHCADS Award 2010


The Australian Muslim Women’s Centre for Human Rights (AMWCHR) is an organisation of Muslim women working to advance the rights and status of Muslim women in Australia. We are a non-religious organisation reflecting the sectarian, cultural and linguistic diversity within the Muslim community.

We work for the rights of women by:

  • Empowering women’s self-determination
  • Bringing a human rights approach to bear on issues of inequality and disadvantage
  • Working with individuals, the community, and the government to advocate for equality within the Australian context.

We aim to inspire positive action by others and aspire to continuously enhance the quality, impact and effectiveness of our work.

The AMWCHR community portfolio works with individuals, groups and service providers in the following areas:

  • Casework, referrals, secondary consultation and outreach
  • Advocacy
  • Community-based programs and service delivery
  • Capacity building
  • Leadership development
  • Policy development
  • Partnership projects

The AMWCHR corporate portfolio undertakes:

  • Research
  • Training development and delivery
  • Publications
  • Consultancy services


The Settlement Caseworker works within a dynamic client services team focused on offering advocacy and support to Muslim women facing diverse and systemic challenges.

The role holds responsibility for the delivery, monitoring and review of the settlement casework services provided by AMWCHR under the Settlement Engagement and Transition Support (SETS) funding stream. Settlement services are predominantly telephone-based, with outreach capacity when needed.

The successful applicant will confidently provide intake, assessment, case planning and case review to clients along with the provision of information, advice and referral pathways best suited to Muslim women.

Priority areas in settlement support are employment, education and training, language acquisition, housing, health, family services, justice and social participation but often you are working with clients facing complex and systemic barriers to opportunities and resources.

The Settlement Caseworker role undertakes both short-term clients (low intensity) and in-depth casework (medium intensity) and assists in identifying emerging needs and issues for newly arrived migrants and refugee communities. This information shapes the services and advocacy agendas for AMWCHR.

This role requires high-level knowledge around human rights and issues relevant to Muslim women, particularly within the contexts of migration and settlement in Australia. The ability to successfully manage a range of complexities and competing demands are essential to this role.


Reports to: Team Leader

Manages: N/A

Key liaison: Client Services Manager, Management Team, Client Services team, Admin team.

External Liaison: Community members and Community organisation, Funding Bodies, Government agencies, service providers, other external stakeholders

COVID19 working conditions:

The Australian Muslim Women’s Centre for Human Rights is considered an essential service providing critical welfare and support services therefore we potentially provide face to face services during covid, operating in accordance with covid safe plans. Staff have flexible work agreements to accommodate remote work where necessary. Your access to workplace resources will be discussed to accommodate this flexibility.


  • Provide intake, assessment, case planning, information, advice and referrals for Muslim women.
  • Maintain case notes to a high standard.
  • Manage data entry into DEX platform and produce reports
  • Contribute to periodic updates and reporting.
  • Build professional and supportive relationships over the phone and face to face, using interpreters where necessary.
  • Promote and utilise a strengths-based approach to casework, working reflectively, identifying gaps and solutions for ever-improving service delivery, internally and within the sector.
  • Take a lead in developing relationships with Muslim women’s community networks and relevant service providers.
  • Provide secondary consultation to service providers as appropriate.
  • Participate in supervision, reflective practice and performance appraisal processes as required.


The recruiting panel will be seeking a candidate that has the capacity to not only understand AMWCHR values but integrate these into their work and professional conduct.

Mandatory Key Selection Criteria: (applicants are required to respond to this KSC)

  1. Significant experience in case management relevant to settlement services.
  2. Demonstrated experience in working with Muslim women, their families and communities.
  3. Degree/Diploma in social work, psychology or similar qualification coupled with extensive experience.
  4. Demonstrated ability to establish and utilise referral pathways to achieve client-driven outcomes.
  5. Demonstrated working knowledge of specialist women’s / settlement/family violence services.
  6. Well-developed communication skills, including written and verbal presentation skills, diplomatic and effective liaison and interpersonal skills.
  7. Ability to learn and utilise data entry systems and monitor program success and challenges.
  8. Demonstrated ability to work as part of a team as well as independently.
  9. Ability to work successfully in a changing environment, accept new challenges and continually strive for improvement.
  10. Excellent time management skills.
  11. Current Drivers Licence, working with children’s checks and police checks.

Highly Desirable

  1. Ability to speak a language other than English relevant to recently arrived Muslim women.
  2. Understanding of Muslim culture and the cultural-political representation of Muslim women.
  3. Knowledge of women’s support agencies and systems across Victoria.
  4. Knowledge of client data and management information systems.
  5. Understanding of intersectionality, family systems, community development, reflective practice.
  6. Experience in program evaluation and qualitative and practice-based research methodologies.
  7. Ability to write professional reports.

A position description is attached.

How to apply

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