- Job posted on: 15th Oct 2021
- Applications close:
The core mission of Anglicare (NSW South, West & ACT) is to break the cycle of intergenerational poverty for children, young people and families. We have a particular focus on serving vulnerable communities in the ACT and regional, rural NSW.
We are looking for a Client Engagement and Satisfaction Officer to be responsible for ensuring the voices of those people we serve are heard and used to make continuous quality improvement, enhance client sense of safety and empowerment. This role mainly involves managing internal evaluation/survey projects, in collaboration with frontline services. You will also get the chance to develop program evaluation reports that will assist in measuring and reporting on our client-focused outcomes.
Prior experience in managing multiple research and evaluation projects simultaneously, and proven ability to analyse and interpret quantitative and qualitative data trends in complex data sets will be highly regarded. You need to have the ability to proactively and effectively engage with a broad range of stakeholders across the organisation.
You should have strong working knowledge of a wide range of qualitative and quantitative research methods, and an understanding of the role of advocacy in helping to address conditions of social disadvantage. Excellent writing skills and an ability to translate evidence and data into meaningful communications/reporting for specific target audiences would be a key skill required for this position.
The salary range for this position is from $72,361 to $90,442 per annum pro rata, plus 10% employer superannuation guarantee. Generous salary packaging benefits are available under Anglicare's PBI status.
Applicants will be required to undertake the psychometric profiling instrument. Applicants must obtain a Working With Children clearance through the Office of the Children's Guardian (NSW), Working With Vulnerable People clearance through the Office of Regulatory Services (ACT) and undergo a National Criminal History Check prior to an offer of employment.
If you would like to join the Anglicare team, please apply with your written application addressing the key requirements by clicking Apply Now.
Job Ref: 5687177