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Commonwealth Home Support Facilitator

  • Full-time, Fixed-term contract (up to 30 June 2022 with possible extension)
  • Based in Kilkenny
  • Support and promote the independence and wellbeing of aged customers living in their own homes through phone-based coordination with a focus on wellness and reablement

Who are we looking for?

We are looking for a skilled and passionate customer-focused team member to join our Home Care team. Providing phone based support and coordination for CHSP customers living in the Western Metropolitan region, you will deliver a prompt and responsive service and utilise your people skills to support customers’ to remain living independently in their own home.

If you are passionate about supporting older people, making a positive difference in the community and have a respectful, non-judgemental and empathetic attitude, we would love to hear from you!

What can you expect to be doing?

  • Facilitate the provision of CHSP services to customers, including implementing, monitoring and reviewing services.
  • Act as the point of contact for customers, their representatives and care staff for changes in circumstances and service requirements
  • Work with external agencies in a collaborative manner that facilitates best outcomes for customers with a focus on wellness and reablement
  • Complete documentation in an accurate, professional and timely manner

What do you need to bring?

  • Certificate IV in Service Coordination or other health-related qualification will be highly regarded
  • Demonstrated knowledge and understanding of the needs of older people, and proven ability to respond to concerns regarding customer wellbeing
  • Outstanding customer service, interpersonal and problem-solving skills, with the ability to communicate effectively with people from diverse cultural backgrounds
  • Previous experience in a phone-based assessment role will be highly regarded

Who is AnglicareSA?

As SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 65,000 people each year. Our 1,800 staff and 580 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

What we offer:

  • Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay
  • Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
  • A diverse and supportive team culture who have a focus on improving lives by working collaboratively

How to Apply:

When submitting an application, please attach your resume and a cover letter addressing the demonstrable requirements/competencies.

View the job description for the full role requirements.

For further information please contact Tali Warnock on 8409 3600.

AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates apply.

We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact our Aboriginal Services team on 8305 9237 to discuss joining AnglicareSA.

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