The Role

The Administration Worker is responsible for Arabic Welfare’s administrative tasks and client intake and reporting. The role requires strong communication and coordination skills, working closely with staff and supporting client and stakeholder queries.

The Organisation

Established in 1984, Arabic Welfare provides services to individuals and families of diverse Arabic speaking backgrounds. We support our clients to realise their aspirations toward full participation in Australian life, and we work closely with service providers to achieve this goal. Arabic Welfare staff are bilingual and bicultural, and our team includes qualified and experienced social workers, counsellors, youth and community development workers and Registered Migration Agents.

Responsibilities

Administrative:

• Record keeping of invoices – outgoing and incoming.
• Preparation of staff timesheets and staff roster.
• Scheduling and preparation of agenda and minutes for staff and Board meetings.
• Monitor and order organisational stationary needs, and record keeping of office equipment.
• Provide administrative and other staff support for client activities (incl. online).
• Liaison with Property Manager regarding office related issues (incl. emergency procedures).
• Indexing and archiving of files.
• General office maintenance and ensuring office is always kept orderly and clean.
• All other general administrative tasks, as required (i.e., membership renewals, organising printing supplies, other).

Client intake and reporting:

• Support and address client and general phone queries.
• Register clients: including new clients, referrals and staff allocation, and booking appointments.
• Monitor incoming client referrals and ensure follow up.
• Monthly reporting of incoming calls, referrals, and enquiries.
• Monthly collation of content management system - client data.
• Quarterly upload of relevant program data (ie. DEX data).

Knowledge and Skills

• Excellent organisational, communication and interpersonal skills
• Experience in coordination and monitoring of referrals and client queries.
• Knowledge of IT software systems and understanding client content management systems.
• Detail oriented and ability to be flexible and adapt to shifting priorities.
• Self -starter and ability to work independently and as part of a team.
• Knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
• Bilingual – Fluent in both Arabic and English.

Qualifications

Previous experience or qualifications in administration is essential.

Other

• This position is full-time and 1-year fixed term, with potential for extension.
• Hold a current driver’s license
• Have own vehicle

Employment Safety Screening Requirement

All competitive applicants will be required to undergo employment safety screening, including: Establishing identity, National Criminal History, Working with Children and Reference checks.

For further information about the role contact Abir Melhem on 0450 438 560 .

For a full copy of the position description (PD) visit www.arabicwelfare.org.au/work-with-us/.