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Access and Inclusion Officer



HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year.


We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.


The Access and Inclusion Officer will be the local representative that is responsible for engaging and building relationships within the community, ensuring increased engagement with HelpingMinds, with a focus on HelpingMinds Child, Youth and Family Services. The position will also provide quality intake services, meeting client needs efficiently and effectively, and facilitate this where needed for all HelpingMinds programs.

This is a permanent full-time opportunity based out of our Mandurah, Rockingham & Perth offices.


This is an opportunity for a client focussed Access & Inclusion Officer with a genuine interest in working collaboratively to ensure effective team goals and client outcomes are met. We are looking for someone who has the ability to work autonomously with a demonstrated ability to consult, liaise and maintain close working relationships with other service providers.


  • A Tertiary level qualification in Psychology, Social Work or Counselling, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk.
  • National Police Clearance (valid within 6 months), Working With Children Check, Current Drivers License.
  • Compliant with relevant Covid-19 Vaccination Requirements.

In line with HelpingMinds policy, WA Government Health Directions and Public Health Orders, the successful candidate will need to be fully vaccinated against COVID-19 and as such will need to provide evidence of their COVID-19 Vaccination status prior to commencement.


  • High level written and verbal communication skills including a high level of computer literacy.
  • Demonstrated experience dealing effectively with vulnerable clients.
  • Proven ability to handle complex and difficult telephone conversations.
  • Ability to work independently and/or with limited supervision.
  • Demonstrated experience networking with other agencies and developing partnerships and maintaining close working partnerships with other service providers.
  • Proven ability and success in problem solving.
  • Demonstrated organisation and time management skills.
  • Well-developed computer skills, including Microsoft office and data reporting programs.
  • Ability to maintain confidentiality and exercise judgement and discretion.


In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.


  • Base salary: $66,220 - $67,367 per annum pro rata plus 10% superannuation.
  • Generous tax-free salary packaging benefits where you can package up to $15,900 per annum.
  • ICT Equipment: Surface Pro laptop, mobile phone.
  • Four weeks annual leave with 17.5% leave loading.
  • Two additional wellness days per year to support your own mental health.
  • Access to an Employee Assistance Program.
  • Annual flu vaccination.
  • Training and Development opportunities.

A position description is attached.

For more information, contact the Recruitment team on 08 9427 7100.

Please note: given the high volume of candidate applications received, only shortlisted candidates will be contacted.

HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

How to apply

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