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NDIS Support Coordinator / Transport Accident Commission Case Manager

arbias Ltd

You’re seeking meaningful and fulfilling work, and are energised by learning and applying evidence-informed best-practice interventions. You’re yearning to grow and evolve in directions aligned with your aspirations. You’re passionate about making a difference and you’re looking for a role in a fast paced, complex and high pressure environment where your attitude, values, beliefs and professional competencies will enable you to thrive.

We want to put the best people into the field. Our service profile is growing and we’re seeking to build a high performing support coordination and case management team to expand on our range of services across metropolitan and regional NSW. Our justice-focused program(s) provide a platform to enhance existing NDIS services and develop novel support coordination and case management solutions, streamlining treatment pathways and improving client outcomes. You will play a critical role in this through strategic stakeholder engagement, organisational development planning, co-design and co-production of our services. We want someone who shares our aspiration and is committed to developing innovative services. We want you to create the career you’ve always wanted. We’re proud to help people discover and do what they are passionate about.

We’re looking for all kinds of people. Our teams represent an inclusive and diverse set of identities and backgrounds. We pride ourselves on building teams that represent the communities in which we work. At arbias diversity and inclusion are valued and culture-add is celebrated.

About us

Established in 1990 arbias is a not for profit organisation that supports people with a suspected or diagnosed Acquired Brain Injury (ABI) and people with multiple comorbidities such as physical disabilities, mental health, alcohol and other drug related issues, connection with the criminal justice system and high complex needs. We are a recognised industry leader in this field providing a range of specialist support services across metropolitan and regional Victoria and NSW.

Every day we make a difference in the lives of our clients and their loved ones. Our team are impassioned by improving outcomes for people with an Acquired Brain Injury (ABI) and work closely with a team of Clinical Neuropsychologists who respect their expertise and skills.

Our vision is “enabling our people and partners to achieve their very best”. We pride ourselves on looking after our people and putting them first. Our mission is to bring everyone the chance to live the life that they want, and that includes our employees.

Why should you choose us? What do we offer that’s different?

  • Effective life/work balance (including manageable workloads). We’re committed to protecting the health and well being of our employees. Balanced work conditions that won’t affect your personal life.
  • A stable workforce with a strong workplace culture that will help you succeed. We invest heavily in creating a healthy, positive culture and putting our people first.
  • Work autonomy. Methodology underpinning the role supports self-directed (supported) and autonomous practice orientation
  • Job safety, security and stability
  • Recognition, affirmation, appreciation and reward.
  • Caring leaders who live our core values
  • We prioritise learning and development, including training opportunities. We promise growth and development beyond everyday responsibilities through both formal and informal learning
  • We provide an inclusive, welcoming and cohesive culture emphasising connection
  • Team spirit and collaboration is fundamental at arbias – we empower our teams to take on the most inspiring challenges of their careers
  • A clear organisational strategy
  • Employee Assistance Program (EAP)
  • Competitive salary

What do you have to gain?

  • A genuine human-centred employee experience that puts equal emphasis son well-being, growth, engagement, cohesion and connection
  • You’ll be, and feel, respected. We treat everyone with consideration, courtesy, dignity, integrity and fairness
  • A sense of belonging
  • We pivot to meet you where you’re at. From on-boarding/induction and throughout your career we will provide a coaching/mentoring approach to your development
  • Reliable, supportive and trusting colleagues who have a deep satisfaction in their work
  • Real flexibility, we recognise your time is the most valuable resource
  • The contribution you make to our organisation will be valued
  • Clear professional development pathways, including lateral mobility and career advancement opportunities
  • A progressive, creative environment focused on your aspirations and continuous quality improvement
  • You’ll have supportive, caring and compassionate leaders who will help you do your work, respond to your requests, accommodate your individual needs, offer encouragement and have your back

Position Overview

The hybrid NDIS Support Coordinator/TAC Case Manager is responsible for the day to day service provision ensuring the highest quality support for the people who access the program(s), providing:

  • direct Support Coordination to participants that have been identified as eligible for NDIS
  • evidence-informed, strengths-based case management interventions for clients with an Acquired Brain Injury (ABI) and complex support needs as a result of injuries sustained in a transport accident

You will be the key organisational contact for all National Disability Insurance Scheme (NDIS) and Transport Accident Commission (TAC) referrals, service provision and performance reporting across NSW. A fundamental component of the role will be to explore and identify opportunities for continuous quality improvement initiatives, strategic partnership development and organisational growth through project implementation and management methodologies.

We’re not looking for people who will fit within our existing organisational culture, we’re looking for people who will add to our culture. If this is you, you are our ideal candidate and we’re inviting you to have a confidential conversation with us…

Women, people of Aboriginal and Torres Strait Islander heritage, and people from Culturally and Linguistically Diverse communities are strongly encouraged to apply.

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