- Job posted on: 30th Jul 2021
- Applications close:
This not-for-profit is a house-hold name that makes an immeasurable difference to Australian's facing their darkest moments. Currently, they're focused on providing more support and resources online for internal teams and external customers. To do this, they're looking for a Digital Product Manager who can help them create a more seamless digital experience.
As the Product Manager here you'll be partnering with the business to better understand current technologies, processes, and workflows for a suite of internal applications and make recommendations for a better future state. Most of the products are in-house tooling that is used to support contact centres, and longer term how they dovetail into the digital strategy externally.
You'll also take a lead role on ensuring that the technology roadmap and immediate decision making align with the delivery of an exceptional experience from both a service design and UX point of view.
With a strong understanding of service design and UX, you'll have a good handle on how to define problems and iterate through solutions. You'll have an eye for detail, and be able to look at research to support design rationale. Technically astute, you'll be able to to communicate the problem effectively to all stakeholders and bring them on the journey.
If you have any questions or queries please contact Reece Arney at firstname.lastname@example.org using the subject line: Digital Product Manager enquiry via EthicalJobs.