At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

We are seeking an experienced and hands-on Application Support Analyst to support and manage Microsoft Dynamics 365 across the organisation, thus assisting in the development of technology and systems to enhance our sustainability and make life easier for our employees and customers.

What success looks like…

• Understood end-user requirements and issues and proposed solutions that engaged all stakeholders and aligned with organisational priorities.
• Demonstrated expertise in configuring, importing and exporting data, to interface with Microsoft Dynamics CRM.
• Successfully updated and managed Dynamic CRM template forms for local customisations.
• Effectively liaised with end-users to troubleshoot support requests for Microsoft Dynamics CRM and escalated unresolved client issues as necessary to ensure timely resolution.
• Supported the migration of applications data to Microsoft Dynamics CRM with accuracy and to agreed timeframes.
• Developed close working relationships with key business stakeholders to support and manage reports and dashboards to ensure ongoing solution alignment with changing business needs.
• Developed effective reports on progress and delivery for transformation technology and systems that align with Aruma's strategic priorities.

Skills and experience that make you stand out…

• Commitment to work collaboratively with all stakeholders, developing strong working relationships to achieve the organisational goals assigned to the role.
• Strong analytical and problem-solving skills, with high level technical skills.
• Excellent computer literacy and confidence and capability in using IT systems
• Strong administration and time management skills with the ability to coordinate tasks, prioritise and manage multiple concurrent priorities, being responsive to daily ad hoc requests.
• A customer centric approach with a keen eye for detail and process, to maintain accurate, high-quality, and timely documentation for all steps and activities.
• Excellent interpersonal and relationship management skills, a demonstrated ability to work collaboratively with a wide range of stakeholders.
• Strong communication skills (verbal and written) that translate technical and complex systems into everyday terms.
• Understand IT Support management methodologies principles and lifecycle ITIL
• Experience with Power BI, PowerShell scripting and Microsoft Azure
• Knowledge of SQL and relational databases, worked with MS SQL Server

Be part of this dedicated, collaborative organisation and make a difference! We offer the benefits of flexibility, ongoing supervision and professional development opportunities, a competitive salary and the option of salary packaging.

Apply now with your cover letter addressing the success criteria and a current resume outlining your relevant experience and qualifications.