Location: Flexible in NSW, VIC or QLD

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

Aruma is committed to establishing and maintaining a diverse workforce and seeks applications from all suitably qualified candidates
If this sounds like a team you want to be part of, read on because we are on the lookout for a dynamic Application Support Analyst to be part of our IT team for a 12 months FTC.

As our new Application Support Analyst, you will be supporting and managing Microsoft Dynamics 365 across the organisation, thus assisting in the development of technology and systems to enhance our sustainability and make life easier for our employees and customers. 

Your number one focus is to understand end-user requirements and issues and propose solutions along with having a customer centric approach and keen eye for detail.

During the interview process, Aruma is willing to discuss flexible working options, in alignment with stakeholder needs.

What success looks like...

• Understood end-user requirements and issues and proposed solutions that engaged all stakeholders and aligned with organisational priorities.
• Demonstrated expertise in configuring, importing and exporting data, to interface with Microsoft Dynamics CRM.
• Successfully updated and managed Dynamic CRM template forms for local customisations.
• Effectively liaised with end-users to troubleshoot support requests for Microsoft Dynamics CRM and escalated unresolved client issues as necessary to ensure timely resolution.
• Supported the migration of applications data to Microsoft Dynamics CRM with accuracy and to agreed timeframes.
• Developed close working relationships with key business stakeholders to support and manage reports and dashboards to ensure ongoing solution alignment with changing business needs.
• Developed effective reports on progress and delivery for transformation technology and systems that align with Aruma's strategic priorities.

Essential Criteria:

• A relevant tertiary qualification, a minimum of 8 years' experience providing support to business users, and a minimum of 2 years' experience supporting Microsoft Dynamics CRM 365
• High proficiency with Microsoft Excel and other Microsoft Office products.
• Commitment to work collaboratively with all stakeholders, developing strong working relationships to achieve the organisational goals assigned to the role.
• Strong analytical and problem-solving skills, with high level technical skills.
• Excellent computer literacy and confidence and capability in using IT systems
• Strong administration and time management skills with the ability to coordinate tasks, prioritise and manage multiple concurrent priorities, being responsive to daily ad hoc requests.
• A customer centric approach with a keen eye for detail and process, to maintain accurate, high-quality, and timely documentation for all steps and activities.
• Strong communication skills (verbal and written) that translate technical and complex systems into everyday terms.

Be part of this dedicated, collaborative team and make a difference! We offer the benefits of flexibility, a competitive salary, the option of salary packaging up to $15,990 and career development opportunities. Apply Now!