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Operations Manager - Revenue Billing and Employment - Flexible Location

Aruma
  • Work Type: Fulltime 38 hours per week
  • Location: Location Flexible (Lismore, Far North Coast; Newcastle, Hunter Region or Sydney), mid North NSW coast, Central coast and SE QLD.

Aruma is a leading provider of quality residential, employment and ancillary services to people who have disabilities throughout NSW, ACT and QLD. We are committed to innovation, continuous improvement and building strong relationships.

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

About the role:

The Operations Manager will lead the Billing and Employment Supports function around delivering high-quality end to end services for customers of the Community and Employment Portfolio. The position also provides support to the General Manager, Employment in the day to day management of the operation.

The location for this role is flexible in line with Aruma offices along the east coast, however there will be a small amount of travel expected to the North Coast, Mid North Coast, Sydney and Hunter regions to meet with management and the teams this role will be leading.

What you need to be successful in this role:

  • Ensured Aruma's Community and Employment billing practices and Employment Supports processes are aligned to NDIS and DSS standards
  • Customer billing accurately reflects delivered NDIS (and other) Community and Employment services delivered, in a timely manner
  • Provided effective leadership to the Billing and Employment Support teams in building team moral, effectiveness in a fast paced workflow and ultimately retention of quality staff
  • Supported management in continuous improvement of working capital, through increasingly timely delivery of funding claims and reduction in errors (accuracy)
  • Ensured our rostering and CRM systems are utilised effectively for Employment and Billing outcomes, including provision of regular executive reports and analysis to the General Manager Employment, and other key internal stakeholders as required
  • Supported Management with respect to risk management and compliance in delivering NDIS Employment supports.
  • Supported management in driving sustainable growth of supported employment across the Employment portfolio in meeting customer, financial, quality and people KPIs
  • Provided innovative process solutions around customer service (internal and external)

Essential Criteria

  • A bachelor's degree in business or MBA with a minimum of 5 years' experience in an similar environment
  • A working understanding of the NDIS framework
  • A commitment to the Aruma's Code of Conduct
  • Understands issues affecting people with disability, the NDIS, and NDS standards
  • A NDIS Worker Screening clearance
  • A confirmation record of COVID-19 vaccination (doses 1 & 2)
  • A current driver's license, and the availability to travel across relevant Aruma locations

Apply Now!

We will be actively shortlisting during the advertising period.

Shortlisted applications will be required to undergo pre-employment checks and successful applicant will undergo NDIS Worker screening.
Be part of this dedicated, collaborative team and make a difference! We offer the benefits of flexibility, a competitive salary, the option of salary packaging up to $15,990 and career development opportunities.

How to apply

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