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People Service Officers x2 - Lambton

Aruma

Your Opportunity

We are seeking a dedicated, bold, and resilient People Service Officer to be the first point of contact for internal and external customers for the broader People Learning & Culture Team (PLC) team.

What success looks like

  • The People Service Centre (PSC) is the first point of contact for internal and external customers for the broader People Learning & Culture Team (PLC) team
  • Day to day administrative functions of the PLC Team is managed effectively
  • A Human Rights approach is applied in all aspects of the role
  • Personnel records are up to date and maintained according to Policy and Procedure
  • A high level of accuracy is achieved in all administrative functions
  • Provide quality customer service for internal and external stakeholders
  • Maintain confidential records in an efficient manner
  • Maintain knowledge of current practice and procedures and follow relevant administrative systems
  • Build effective relationships within the People & Culture Team, in order to manage team demands & deadlines.
  • Attend to initial enquiries by telephone or email, giving initial attention to matters and referring them to the relevant person for response/action in a reasonable time frame

Skills and experience that make you stand out

  • Equivalent to VET Certificate IV in relevant studies, or equivalent knowledge and experience
  • Experience using a CRM
  • Previous knowledge of the disability sector
  • Well-developed communication skills; written and verbal
  • Strong customer service ethic
  • Sound administrative skills; time management, coordination of tasks, efficient work practices
  • Excellent computer literacy

Be part of this dedicated, collaborative organisation and make a difference! We offer the benefits of flexibility, ongoing supervision and professional development opportunities, a competitive salary and the option of salary packaging.

What we offer

  • We offer the benefits of flexibility, ongoing supervision and professional development opportunities.
  • As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging.
  • We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
  • Employees of Aruma can access exclusive discounts, savings and advantages through our Membership with Church Resources (CR) such as Apple products.
  • Ongoing discounted health insurance with Bupa and Medibank & more.

About us

We might have a new name, but we're not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation - two great organisations, with over 100 years of combined experience, who came together in 2018.

Yes, we're a disability service provider, but we're also so much more.

We're the trusted partner of over 5000 people with a disability throughout the east coast of Australia.

Aruma is leading the new age, the new world of disability support - the NDIS world.

Aruma puts our customers first. And to do this we need you - staff who are brave, bold, and who dare to think differently.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks.

To ensure the safety and well-being of our people and customers, this role requires the successful candidate to be vaccinated against Covid-19. However, please speak to us if you have any questions about this based on your individual circumstances.

How to apply

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