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Regional Manager - Children's Services - Queensland

Aruma
  • Work Type: Full-Time 38 hours per week

Aruma is a leading provider of quality residential, employment and ancillary services to people who have disabilities throughout NSW, ACT and QLD. We are committed to innovation, continuous improvement and building strong relationships.

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

About the role:

The Regional Manager will manage a diverse portfolio of disability services. They will lead a team of managers to deliver service and practice excellence in customer centred supports. They are accountable for the viability of their respective services, and for the development of business plans that align to their KPI's and overarching local and organisational strategic objectives. These would include customer satisfaction outcomes, key financial areas, staff satisfaction and wellbeing, quality, WHS and regulatory compliance and people management of the Services within their portfolio. This includes best practice leadership, innovation, and growth. In addition, this role will identify new customers while strengthening existing customer relationships.

What you need to be successful in this role:

Demonstrated evidence of creating and implementing competitive business and financial initiatives, processes, and strategies.

  • Experience in dealing with concepts and complexity through the analysis of both successes and failures gaining insights for improvement.
  • Demonstrated agility in assessing situations, decision making, and adjusting communication style to match approach and actions to the demands of the situation.
  • Demonstrated ability to effectively manage complex and challenging situations and environments, managing time, resources and personal approaches to achieve optimal outcomes
  • Demonstrated strong leadership skills with a drive and ability to build, manage and develop individuals and teams proactively and supportively
  • Demonstrated advanced advisory capabilities and commercial awareness through a deep understanding of customer, internal and external goals, and objectives.
  • Evidence of business development as demonstrated by increasing customer numbers or generating new work or revenue streams or service offerings.
  • Experience leading functions and teams during periods of change and growth.
  • Highly developed interpersonal skills: ability to build rapport/sound working relationships and collaborate with a wide range of stakeholders.
  • Highly proficient management skills including: o Financial management - P&Ls, budgets, scheduling, multiple cost centres. o Communication skills - business plans, management reports, interpreting metrics/analytics, presentations, and networking.
  • Highly efficient operating skills; timely decision making; priority setting; planning; organising; time management; delegation.

Qualifications and experience

  • A relevant Degree qualification in disability/community services/management or related field
  • A minimum of 7+ years in a management role
  • Experience in leading a distributed team of managers and workforce at regional level
  • Experience of working in a strongly customer facing, and values driven organisation
  • Experience in driving positive cultural reform and building workforce capability
  • Experience of successful financial management and budget management

Desirable

  • Demonstrated knowledge of NDIS funding model and processes
  • Proven track record in commercial acumen and business development
  • Demonstrate knowledge of state-based funding model and processes as applicable

Requirements

  • A commitment to adhere to the Code of Conduct of Aruma and high ethical standards
  • Ability to travel interstate and intrastate as and when required
  • Current unrestricted driver's licence
  • NDIS Worker Screening Check clearance
  • Completion of the NDIS Worker Orientation Module
  • Children's Services Specific - Working with Children Check
  • Any applicable State relevant Probity checks

Apply Now!

We will be actively shortlisting during the advertising period.

Shortlisted applications will be required to undergo pre-employment checks and successful applicant will undergo NDIS Worker screening.

Be part of this dedicated, collaborative team and make a difference! We offer the benefits of flexibility, a competitive salary, the option of salary packaging up to $15,990 and career development opportunities.

How to apply

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