• South East Melbourne, Gippsland & Riverina
• Flexible Support Services
• Full time position
• This role can be based in either Carnegie or Morwell.

Aruma needs YOU!

about us

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar much higher.

about the role

The Services Support Officer is responsible for facilitating effective service delivery for our customers, collaborating with the Service Managers and other stakeholders, to ensure the effective operation of Flexible Support Services.

What success looks like:

• Service Managers and Client Engagement Coordinators are provided with strong administrative & operational support including reporting, customer documentation creation and maintenance, rostering, meeting preparation, minute taking and all other administration requirements

• Information and processes within ARUMA systems are maintained and up to date

• Customer records are accurately maintained and kept up to date

• Service Managers, Regional Managers and other internal stakeholders are provided with timely reports and information as required

• Strong, collaborative partnerships are built with internal stakeholders

Must haves:

• Minimum Cert III Individual Support (or willingness to obtain in the first 12 months)

• Minimum 2 years experience working within disability services

• Strong administration and time management skills with the ability to coordinate and prioritise tasks

• Strong computer literacy and confidence and capability in using systems and technology

• Sound oral and written communication skills (including presenting to small groups), with effective interpersonal skills for negotiation and conflict resolution

• Demonstrated ability to work effectively with a range of stakeholders at all levels

• Ability to work flexibly in a fast-paced environment.

• Sound knowledge of the Disability Sector and NDIS Framework

• Have a Current First Aid (HLTAID003) and CPR Certificates or willingness to obtain prior to commencing

• Be willing to provide a confirmation record of COVID-19 vaccination (dose 1 & 2)

• Be willing to provide an NDIS Worker Check Clearance (NDISWC)

• A current Victorian driver's license and the ability to travel intra or interstate from time to time

So, who is Aruma?

We're glad you asked! Aruma is a new name in disability services, but we're definitely not the new kids on the block. You might remember us as House with No Steps and The Tipping Foundation, two great organisations, with over 100 years of combined experience, who came together in 2018.

Find out more about us on our website.

To be part of the Aruma journey, click Apply Now and submit a cover letter addressing the above selection criteria and your resume.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.
Aruma is a Child Safe Organisation and an EEO Employer.