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Service Support Officer - Southern Brisbane / Logan / Ipswitch

Aruma

Aruma needs YOU (yes, you!)

  • South Brisbane / Logan / Ipswitch
  • Flexible Location
  • Fixed Term 6 months, Full Time 38 hrs per week Monday - Friday
  • Seeking a new challenge in 2022? Looking to take another step forward in your career?
  • Wanting to make that positive change? Keen to support your leadership team?

About the Opportunity

Reporting to the Supported Living Manager or Independent Support Manager, the Service Support Officer's key responsibilities will include;

  • Ensuring all customer data is up to date and transferred accurately into SCOUT
  • Ensuring all hard copy and electronic archiving is up to date as per Aruma P&P's
  • Supporting SMs with property and fleet management / maintenance via liaising with Aruma Shared Services
  • Assisting with evidence gathering to support improved NDIS plan reviews / change of circumstance requests
  • Assisting with collating evidence for Restrictive Practice Panels
  • Be involved in assisting with information gathering for audits - internal and external
  • Assist with any tasks that may be required to ensure information gathering to any DRC request are managed in a timely manner
  • Assist with the completion and follow up of outstanding Service Agreements and / or SIL Agreements / FS Schedules
  • Staff inductions to services
  • Assisting in coordinating meet and greets with prospective customers
  • Assisting SMs review of billing reports to resolve billing errors
  • Assisting SMs with rostering and scheduling and liaise with National Scheduling Team
  • Support SM in maintaining RITEQ system e.g. updating scheduling and unplanned leave responses
  • Support SMs in creation of medical and social appointments for customers
  • Assist support workers with data entry into Periscope and update actions on behalf of SM
  • Assist SM with the close out of actions related to WHS and safety inspections

This position is service based rotating through the sites of your Support Manager's portfolio. The right candidate will have a good working knowledge of Aruma's policies and procedures and work closely with their Support Manager to achieve the outcomes that support our customers.

Must haves…

  • Strong sense of accountability and confidentiality
  • Strong competency in working in SharePoint, Microsoft suite, SCOUT and Periscope
  • Excellent Communication skills
  • Problem solving with positive outcomes
  • Teamwork /partnership skills
  • Attention to detail
  • The ability to meet deadlines
  • Current Driver's Licence
  • Current First Aid Certificate

Nice to have….

  • Certificate III in Individual Support - Disability, this isn't a 'must' - we're happy to provide training to help you get qualified
  • Experience in a similar position and/or environment

If this position excites you, express your interest in writing outlining how your skills will assist the Support Manager by addressing the 'must haves' above.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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