We are currently seeking an inspiring and innovative Support Manager to manage ACT Flexible Support Services & Supported Independent Living Homes. Reporting to the Area Manager, you will be a change champion leading a team of Support Workers to success.

You will ensure our customer outcomes are maximised, organisational and individual risk is reduced and that Aruma's values are upheld.

What success looks like…

• Ensure person centred, quality outcomes for customers and their families
• Minimise risks to customers and employees and ensure safe working environments
• Meet budgets including labour targets and minimise vacancies
• Lead and develop capable and dedicated teams, committed to excellent practice
• Ensure services adhere to regulatory and legislative requirements
• Ensure services run effectively, efficiently and sustainably

A day in the life of a Supported Living Manager…

• Ensure person centred, quality outcomes for customers and their families and role model to Support Workers how outcomes can be optimised
• Ensure customer information and plan data is recorded correctly in SCOUT and notes are completed accurately
• Recommend and implement changes to customer protocols that better support customer outcomes
• Lead service meetings on a regular basis
• Facilitate NDIS pre-planning with customers
• Review NDIS plans annually, or more frequently if appropriate
• Ensure NDIS plans are implemented and customer outcomes are achieved
• Lead and manage teams to achieve service and organisational goals
• Develop a high performance culture, committed to quality and outstanding customer service
• Coach staff to demonstrate good practice, working closely with Practice & Learning Advisor
• Ensure risk assessment, mitigation and quality improvement practices are implemented
• Prepare master rosters, in consultation with Schedulers, ensuring they meet service/customer needs and budgets
• Ensure appropriate NDIS Billing is completed accurately and on time
• Oversee site contracts, lease management, vehicle maintenance, service accounting
• Develop strong relationships with customers and their families, carers and advocates, members of the community, other service providers, funding bodies, government agencies, auditors and practitioners

Skills and Experience which will make you stand out

Must have…

• A minimum five years working in disability services or a similar environment
• A relevant tertiary qualification in Individual Support or related field and/or equivalent experience
• Comprehensive knowledge of human rights based approaches and person-centred principles and approaches, including positive behaviour support and active support
• Ability to coach, mentor and develop teams
• Well-developed written, verbal and listening skills
• Capacity to implement change and identify opportunities for innovation
• Solid financial management capability (P&L's, rosters, budgets, multiple cost centres)
• Confidence and capability in using systems and technology
• Strong administrative skills: time management, coordination of tasks, efficient work practices
• Ability to plan and schedule own work independently, monitor progress against work plans and outcomes

If this sounds like a step forward to support your career aspirations and development, please submit your resume along with a cover letter outlining:

• How you meet the above criteria
• What you can bring to the role
• What the role can bring to you

To learn more about the role please view the Success Profile