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Customer Engagement Representative

Autism Spectrum Australia
  • Job No: ASPECT1506
  • Location: Chatswood, NSW
  • Do you have a passion for customer service? Join our dynamic and exciting customer engagement team!
  • Part time role, three days per week (Thursday and Friday essential)
  • Hybrid working model 
  • Excellent tax effective PBI salary packaging benefits
  • Based in Chatswood from July 2022, currently in Frenchs Forest, NSW

Aspect is committed to providing an autism friendly workplace and supporting an inclusive and diverse workforce. It is through this commitment that we encourage and welcome applicants from all backgrounds to apply.

A different brilliant

Share our passion for understanding, engaging and celebrating the strengths, interests and aspirations of people on the autism spectrum and discover a different brilliant.

About the role: 

Provide timely, positive, high quality and professional customer service on behalf of Aspect. To view the full position profile, please click here. A position description is also attached.

Key Responsibilities: 

  • Attend to all customer enquiries ensuring a professional and confidential approach is undertaken at all times
  • Deliver quality customer services via face-to-face, website, social media, telephone, and email to internal and external customers and create a positive first impression of Aspect
  • Undertake an initial basic assessment of client needs to ensure referral to appropriate Aspect services.
  • Communicate and coordinate customer responses with internal business units
  • Handle emergency and stressful situations professionally
  • Continually seek and adopt best practice customer service strategies

Skills, experience and qualifications:

  • Minimum 3 years’ experience in customer service or administration environment
  • Demonstrated ability using a customer relationship management database (Salesforce experience an advantage)
  • Experience handling difficult and sensitive situations – demonstrating empathy and emotional intelligence
  • Experience in high volume, customer service environment
  • Understanding of the not for profit sector and issues related to service delivery in increasingly competitive environments
  • Previous experience in disability sector and an understanding of the NDIS (desirable)

NSW Working with Children Check clearance for paid employment. A National Police Check clearance is a requirement and Aspect will arrange this. 

What we offer: 

A competitive salary will be based on relevant qualifications and experience. As a Public Benevolent Institution (PBI), Aspect employees receive tax-effective salary packaging opportunities including $15,899 each year tax free, increasing the value of your take-home pay. Click here for a summary of some of the benefits you can access when working at Aspect.

To apply: 

Please include your resume, a cover letter and complete the candidate questionnaire as part of Aspect's online recruitment process.

Aboriginal and Torres Strait Islander people are encouraged to apply.

COVID-19 Vaccination is a condition of employment for all staff in Autism Spectrum Australia (Aspect). For some roles, covered by Public Health Orders, the requirement is for staff to have two doses and the additional COVID-19 Booster. As part of the recruitment/interview process Aspect is collecting information related to your vaccination status to ensure we are in compliance with all government orders and directives.  

Enquiries should be directed to: Melanie Carrier, Customer Engagement Manager on (02)7252 2950.

More information about Aspect: www.autismspectrum.org.au.

Autism Spectrum Australia (Aspect) is committed to providing an environment free from abuse, neglect and exploitation of the people we support.

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