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Senior Information Management Associate

UNHCR Multi-Country Representation in Canberra


Information and data management staff are responsible for coordinating, planning, supporting and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, GCR implementation, RRPs, HNOs, HRPs, and Cluster Plans.

The role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these processes are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and multi-country offices, to liaise with relevant bodies on relevant matters; to monitor the quality of data and information management activities in country/multi-country or HQ; to design and implement global, multi-country or country-based data strategies and systems; to ensure data and information activities are implemented in accordance with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.


All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


Coordinate data and information management activities

  • Support the relevant data and information management team and activities.
  • Contribute to the development and implementation of information management systems.
  • Communicate the status, value, and importance of data and information.
  • Support the collection, storage, management and protection of data.
  • Support consolidation of data systems, including the interoperability of operational data and systems.
  • Ensure consistency of data and results for analysis.
  • Identify risks and opportunities based on insights derived from data.
  • Improve data quality through field support, capacity building, monitoring and feedback.

Support with data and information management

  • Support data management activities such as surveys, secondary data reviews, targeting and vulnerability assessments, indicator definition, population data, profiling, analysis, GIS, data visualisation, maps, official statistics and other data and information management activities.
  • Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
  • Provide training support.
  • Support planning process (standards, methodologies) quality assurance and technical advice on Theories of Change and indicators, as well as with data management and analysis methods.
  • Support data monitoring by providing quality assurance and technical advice to the monitoring methodologies, data collection and analysis.

Undertake data and information management activities at the multi-country level

  • Provide and recommend tools and systems needed for information and data management activities.
  • Analyse trends concerning changes at the outcome and impact levels.
  • Develop internal and external information management products such as maps, dashboards, infographics.
  • Ensure data is curated and stored in data registries and libraries in accordance with standards.
  • Ensure data is used in accordance with the defined purposes.
  • Work towards enhancing data literacy of staff and assist in interpretation the data.
  • Perform other related duties as required.


Core Competencies



Organisational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Judgement and Decision Making

Cross-Functional Competencies

Technological Awareness

Planning and Organising

Innovation and Creativity


  • Certificate or licence in Business Intelligence (BI), Computer Science, Data Management, Information Management, Information Technology, Geographic Information Systems, Statistics.
  • Minimum 4 years information management, data or statistical field, and progressively responsible experience in humanitarian or development situation. Experience with data sharing, data management and data analysis to support policy formulation and implementation.


  • Knowledge of national and international statistical systems, knowledge of international protection, human rights and international humanitarian law, experience in data collection and analysis in field situations, knowledge of GIS and geospatial systems and techniques.


DM-Data collection methodologies

DM-Data Management

DM-ArcGIS (Geographic SP-Topographic Surveying Information System)

MS-Statistics Analysis

MS-Producing Reports

SP-Design tools such as Global Positioning System (GPS)

CL-Cluster Information Management Tools, Resources and Approaches

PG-Needs Assessment and Response Analysis

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