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NDIS Service Coordinator

Auscare Home and Community Care Ltd
  • Salary $65,000 – $85,000 + Super
  • $10,000 Upskilling
  • Car Allowance
  • An immediate start
  • Attractive benefits

About our client

Our client is a national community services organisation. They are a government-approved service provider of the National Disability Insurance Scheme (NDIS).

As an NDIS Service Coordinator, you will be responsible for assisting National Disability Insurance Scheme (NDIS) Participants to activate, interpret and implement their NDIS Plans. You will coordinate service providers and supports, liaise with government agencies, obtain quotes for services, organise service agreements, monitor Participants plans and develop goals prior to the second plan and supports required to achieve them.

Key Performance Indicators

  • Documented evidence of progress against an individual’s service and support schedule
  • There is clear evidence of person centred and individualised approaches being adopted
  • Uses survey and feedback mechanisms to assess service standards and quality benchmarks.
  • Achieves required standard and quality benchmarks for participants and participant services.
  • Ensures complaints are addressed according to the organisation’s policy and procedure, including escalating appropriately when required.
  • Reports regularly on appropriate and agreed on participant interaction and related activities.

Tasks and duties

  • Undertake comprehensive participant assessment and planning by assessing, monitoring and reviewing the needs of the participant
  • Develop and manage participant service schedules, including service planning, confirmation and short notice placements and cancellations
  • Manage day to day activities of the service
  • Monitor participant budgets in accordance with program guidelinesManage communication with key stakeholders - both internally and externally
  • Liaison with roster coordinators, case advisers/managers, accounts and any relevant external parties
  • Receive referrals and assessment of participant support needs.
  • Develop an understanding of participant needs to inform the interpretation of their NDIS support plan.
  • Research, assess and source a number of mainstreams, community, informal and provider options.
  • Present preferred options or providers to participants and/or plan Nominees.
  • Negotiate services and prices for any quotable supports.
  • Organise assessments, as required, to determine the nature and type of funding required (e.g., Assessment to determine the type of complex home modifications required).
  • Calculate the budget for each support type and advise any relevant plan manager of the breakdown of funds
  • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • Assist the participant to prepare for their plan review by working collaboratively to assess achievement of their goals and if they believe they obtained value for money for their Plan.

Qualifications / Other requirements

  • Care Management, health, NDIS support or business-related qualifications plus extensive experience in community services or business management fields.
  • Extensive experience in providing high quality support to people with disabilities.
  • Unrestricted Driver’s licence.
  • Be an Australian citizen or permanent resident.
  • Current First Aid certificate.
  • Working with children check.
  • National police check
  • Pre-employment medical and fitness report.
  • Qualification in workplace training and assessment is desirable.

Job Types: Full-time, Permanent

Salary: $60,082.00 – $85,000.00 per year

How to apply

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