• Maximum term position until February 2022
• Full time hours
• Garran, ACT location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Humanitarian Settlement Program (HSP) aims to build the skills and knowledge for social and economic well-being of refugees and humanitarian entrants. The HSP delivers Settlement Services to Clients through a tailored, needs-based case management approach.

The Case Manager is responsible for the provision of quality case management and community development services to eligible HSP clients. This role operates within the collaborative client services Hub and one-to-one appointment context. The Case Manager has an overall responsibility for each HSP’s client journey and is responsible for management of complex cases.

What you will bring

• Demonstrated quality casework and case management skills, especially in a cross-cultural setting
• Ability to communicate and apply effective interview techniques to sensitively gain information from clients
• Ability to manage complex and sensitive issues with absolute discretion in a highly complex environment
• Effective communication with a broad range of people (verbal and written) including communication of technical/procedural/ legislative information to clients
• Well-developed understanding of refugee and resettlement experience
• Experience working with volunteers and interpreters

A current Working with Vulnerable People Check and Australian Drivers licence is mandatory for this role.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about this role, please refer to the position description attached below or contact Tanya Gupta on 0424 755 845.

Position description:  HSP Case Manager.pdf