• Maximum term position until 30 June 2023
• Full time – 38 hours per week
• Aitkenvale location

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Case Manager will work across Red Cross Homelessness and Housing Services and other Community Programs providing case management to people experiencing vulnerabilities in Townsville. You will operate from a strengths based and capacity building framework with a focus on client/consumer choice.

This is a full time position, and will require flexibility to occasionally do after hours, weekend and oncall work to ensure our clients receive comprehensive direct service delivery support.

What you will bring

• Significant experience of working with individuals and/or families with complex needs, in a community services’ organisation or similar setting
• Demonstrated knowledge of evidence based case management strategies and principles with proven experience in delivering case management services to people ‘at risk’ of and/or experiencing vulnerabilities
• Demonstrated experience of administering Brokerage funds in the context of case management plans
• Ability to minimise the risk which arises from crisis situations and exercise professional judgement based on ethical and legislative requirements
• Demonstrated understanding of reflective practice and continuous improvement
• Tertiary Degree or Associate Diploma qualifications in human services combined with/or substantial skills, expertise and experience attained through employment, voluntary service and/or study  
• A current employee Blue Card is a mandatory requirement for this role  
• Current and valid Australian driver licence

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further information about this role, please refer to the position description attached below or contact Gabrielle McCosker on 0409 702 085.

Position description

 Case Manager - Townsville - PD.pdf