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Customer Care Specialist

Australian Red Cross
  • Casual position
  • Work from home - flexible location
  • Help keep our people and the communities we work with safe

Who we are

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. Our vision is human dignity, peace, safety, and well-being for all.

About the role

Situated in the Emergency Services team in Victoria, the COVID Community Connection Program will be responsible for the ongoing support of people and processes in the successful delivery of the COVID-19 Community Activation and Social Isolation Initiative (CASI) for Red Cross in Victoria. This initiative is providing a vital humanitarian response through a virtual call centre to support the emotional and social needs of vulnerable Victorians because of the COVID-19 Pandemic.

Key to this role will be your ability to provide a professional and empathetic approach when engaging and acquiring the clients to ensure not only customer satisfaction is met, but also Red Cross is meeting our customer’s expectations when joining our organisation. 

What you will bring

  • Commitment to customer service with good communications skills and engagement ability
  • Proven track record in a sales/target-driven, fundraising or call centre environment
  • Strong team orientation and commitment to supporting broader team and organisational goals
  • Sales or Marketing background to assist in the development and implementation of cross-sell/up-sell, retention and reactivation strategies within the Supporter Services Centre
  • Strong numeracy skills, with experience in financial spreadsheets and financial reconciliations highly regarded
  • Experience and/or ability to follow and implement organisational policies and contractual requirements relevant to the sector

Why Red Cross?

Work as a part of the Emergency Services Team and make a genuine difference to the community by being part of preparedness, relief and recovery efforts for people in emergencies.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For more detail about this role, please refer to the position description below or contact Ashley Reynolds on 0400 966 131.

Position description: PD - Customer Care Specialist (ES CASI).pdf

How to apply

This job ad has now expired, and applications are no longer being accepted.

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