• Maximum term position - 12 month contract
• Full time hours
• Garran, ACT location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The role of Housing Officer is to provide housing and tenancy management services to refugees and humanitarian entrants establishing a new life in Australia. The role is responsible for the management of short-term tenancies delivered under the guidelines of the relevant State & Territory Residential Tenancies Act and program policies.

The Housing Officer is also responsible for ensuring refugees secure long-term and sustainable tenancies close to relevant essential services within a diverse and broad range of communities. This includes Orientation and capacity building on ‘how to be a good tenant’, Tenant Rights and Responsibilities, budget management of rent and utilities, Good neighbour awareness, Real Estate Agent awareness raising, relationship building and liaison.

What you will bring

• Ability to communicate and apply effective interview techniques to sensitively gain information from clients
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Ability to manage complex and sensitive issues with absolute discretion in a highly complex environment
• Effective communication with a broad range of people (verbal and written) including communication of technical/procedural/ legislative information to clients
• Knowledge of the Residential Tenancies Act
• Relevant Property Management Qualifications and or relevant experience

A current Australian driver’s licence and Working with Children Check are mandatory requirements for this role.

We utilise Covid-19 safe practices.

We encourage all of our employees to be vaccinated against Covid-19 and a number of states have mandated that Australian Red Cross employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements or have the appropriate medical exemption information available.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about this role, please refer to the position description attached below or contact Gop Gai on 0424 755 845.

Position description: Housing Officer.pdf