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Program Support Officer - FV Pilot - VIC

Australian Red Cross
  • Max term role until end September 2021
  • Part time hours (22.8 hours per week)
  • North Melbourne location

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. We strongly believe that how we work is as important as what we do. We put humanity in action.

About the Program

The Family Violence Program is a pilot program which has been set up to support people on temporary visas who are experiencing domestic and family violence. This includes Red Cross providing financial assistance to this group, as an extension of the current nationwide emergency relief program.

About the role

The Support Officer is responsible for reviewing and triaging applications, providing information, identifying and escalating issues and responding via phone to migrants in transition who have been impacted by family violence and are seeking financial assistance. This role is also responsible and accountable for maintaining client data and various administrative tasks arising from the client services operations.

What you will bring

  • Excellent records management and general office administration
  • Experience in working with people from cultural and linguistically diverse backgrounds
  • Demonstrated understanding of contemporary family issues including family and domestic violence; the physical, emotional, psychological and behaviour impact of trauma and abuse; homelessness; child protection; poverty; mental health; AOD and knowledge of support services available to address these issues
  • Proven highly developed organisational and time management skills
  • Highly developed communication and interpersonal skills
  • A Working with Children check is a mandatory requirement for this role

Why work for us?

Know that the work you do directly contributes to reducing the vulnerability of people on temporary visas.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

To find out more about this opportunity, please refer to the position description below or contact Anjali Kamte on 0408 568 893 for a confidential conversation.

Download File PD - Program Support Officer-FV Pilot (VIC).pdf

How to apply

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