• Four Casual positions available
• Flexible hours
• East Perth location

Who we are

Australian Red Cross is part of the world's largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

The Humanitarian Settlement Program (HSP) aims to build the skills and knowledge for social and economic well-being of refugees and humanitarian entrants. The HSP delivers Settlement Services to Clients through a tailored, needs-based case management approach.

About the role

The Program Support Officer provides administrative support to case managers working with clients in the Humanitarian Settlement Program according to the Case Management and Administration Guidelines. The Program Support Officer assists clients to complete essential paperwork and registrations, operates and maintains comprehensive MS Excel spreadsheet, and facilitates the completion of COVID-19-related administrative processes. The Program Support Officer reports to the Team Leader (Core Client Services) and works closely with Volunteers and Case Managers.

What you will bring

• Excellent stakeholder communication skills including the ability to work with interpreters
• Excellent scheduling, record management, database systems and administration skills
• Demonstrated computer skills including proficiency in Excel
• Strong records management knowledge and experience
• Proficiency in MS Office or similar software databases
• A Working with Children check is a mandatory requirement for this role

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further information about this role, please refer to the position description attached below or contact Thiha Thwin on 0400 215 658.

Position Description: Program Support Officer - WA.pdf