• Become part of our Passionate, Collaborative & Inclusive team.
• Make a difference by inspiring and driving a sustainable water future.
• Permanent P/T, Adelaide based, hybrid work environment, immediate start.

About us:

The Australian Water Association (AWA) is a national not-for-profit organisation and Australia’s biggest water network. Our Purpose is to inspire and drive a sustainable water future. We work with almost 400 volunteers to provide opportunities for our members to Share, Connect and Inspire through our networks, events, programs and content. We also contribute to the Sustainable Development Goals (SDGs) in our region through our International Program. This year we are celebrating our 60th Anniversary and we are proud of the contribution that we have made to the water sector, through our members and to the quality of life and prosperity of all Australians and beyond.

After a very successful year we are embarking on the next exciting phase of our customer experience (CX) digital transformation and have ambitious plans for our people and our members. In doing this we are focussing on enhancing our employee experience and opportunities for the team. We are introducing a number of key roles to enable us to do even more great work for our members and to achieve a sustainable water future.

This is a wonderful time to join our innovative and dynamic organisation as we continue to invest and digitally transform into a truly member centric organisation, and you will have an opportunity to contribute to shaping this.

The opportunity:

As a member of our Strategy, Member Engagement and Innovation group you will be responsible for membership growth and retention while delivering a great member experience.

In this part-time role working 3 days per week, you will support the South Australian Branch and some Specialist Networks to deliver activities and events that enable the Association to achieve its Strategy’22 objectives. We foster a ‘One AWA’ culture by connecting and working closely with our colleagues and members across the country. Your excellent customer relationship skills will enable you to attract new and retain members whilst delivering a great customer experience.

This role will also require the ability to work across multiple activities and projects using Agile ways of working while keeping existing member processes and services going. You will be an active user of our CX focussed CRM (HubSpot) to drive engagement and to deliver a great member experience regardless of what part of the journey our members or potential members are on.

Joining us during a significant and exciting time of organisational transformation, there will be plenty for you to get your teeth into and lots of opportunity to share your knowledge and experience too.

What you’ll need to succeed:

You’ll need 5+ years’ experience in a customer or member relationship role with the ability to also support the delivery of meetings, initiatives and events. Critical to your success is your demonstrated experience in project management and /or event management, and your ability to develop strong partnerships while working across multiple committees and projects simultaneously.

You will have excellent oral and written communication skills with the ability to write content for internal workspaces and external communications.

You will have strong time, budget and sales management skills and be proficient in all major business packages (i.e. Zoom, Word, Excel, PowerPoint, Office 365, SharePoint), while also being confident to learn new technologies and systems.

You will have tertiary qualifications in a relevant discipline (e.g. Communications, business administration, marketing or similar) or equivalent demonstrable work experience.

Desirable: Knowledge or experience with the water sector or similar would be an advantage.

Why you’ll love working with AWA:

We’re a collection of amazing people who have come together because we share a common goal to inspire positive change. Our team are supportive and we have an open-minded, forward-thinking, and inclusive culture. We offer a range of employee benefits including flexible work arrangements and a hybrid work environment, a focus on professional development and mentorship opportunities, wellbeing initiatives and access to discounts across a range of retailers and entertainment.

We are proud to be an Equal Opportunity Employer. We embrace diversity & inclusion and celebrate difference in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, skills, abilities and locations. The more inclusive we are, the better our work will be.