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Marketing Consultant - CRM

Bank Australia Limited

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 180,000+ customers to be part of the clean money movement.

An opportunity exists to join the Marketing Team in an exciting role based at our head office in Kew. You will work with the Senior Marketing Consultant – CRM to design, develop and rollout customer journeys and marketing campaigns using the team’s suite of marketing tech. You will be part of a team responsible for delivering exceptional customer experiences by maintaining and building personalised and complex journeys, using data to produce customer insights and opportunities, analysing results and developing metrics.

Why join us

  • We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
  • As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
  • Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
  • We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave.
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
  • We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
  • We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing

  • Be a marketing automation tool expert in the CRM team.
  • Build out new customer journeys and optimise existing ones, including producing and setting up email campaigns, testing and execution.
  • Design and develop automation to drive excellent customer experience.
  • Monitor and report on customer journeys, taking a test and learn approach to optimise and enhance journeys throughout the lifecycle.
  • Work with stakeholders across the organisation to send ad hoc communications.
  • Maintain data in marketing automation tool, including imports, exports and monitoring APIs, queries and overall hygiene.

What you will bring

  • 2 years relevant experience in email marketing, marketing automation and segmentation.
  • Expertise in the development and execution of digital marketing campaigns.
  • Experience with marketing automation platforms such as Marketo, Microsoft Dynamics, HubSpot or Salesforce.
  • Exceptional problem-solving skills with a strong ability to innovate.
  • Excellent attention to detail.
  • Strong analytical and critical thinking skills.
  • Advanced Excel, HTML, CSS, SQL skills preferred.
  • Tertiary qualifications in marketing or communications.
  • Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

How to apply

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