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Services Strategy Manager

  • Full time, Camberwell
  • Join a growing and progressive not for profit with great salary packaging benefits
  • Be part of a strong and innovative team
  • Flexible working from home arrangements

About us

Baptcare is a leading, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity. Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

With over 3,500 employees across VIC, SA and TAS, Baptcare is a progressive organisation focused on our Mission of partnering for fullness of life with people of all ages, cultures, beliefs and circumstances to achieve our Vision of communities where every person is cherished.

We have a brilliant opportunity for an experienced professional in Product Development and Strategy to join our team on a full time basis.

About the role

The Services Strategy Manager will lead the development of Baptcare's services to ensure they fulfil its missional intent of "fullness of life" whilst meeting regulatory and commercial objectives. They will bring strong experience in product development (and ideally human centred design) to evaluate customer feedback, organisational capability, regulatory environment and research evidence to make recommendations on Baptcare's service portfolio and service design. The role will have the opportunity to collaborate with cross functional teams and work across various customer segments to drive change and ensure that Baptcare maintains a complementary portfolio of services with synergistic capability and operations.

About you

You will be customer-oriented with a passion for designing and implementing services that improve their wellbeing. At the same time, you will have a strong understanding of product economics, operating practicalities and regulatory environments to balance customer outcomes with commercial sustainability. You will enjoy working in a dynamic environment and influencing change.


  • University degree or higher in Business, marketing, design or other relevant discipline
  • 10+ years of relevant work experience in strategy, product design/management or equivalent
  • Experience in the delivery/implementation of new products and services


  • Experience in the aged care, community services or philanthropic sectors
  • Qualifications/accreditation in Human-Centred Design

How to Apply

Please click 'Apply Now' to submit your application.

Please address your applications to Aaron Foo.

Applicants must have the right to work in Australia.

Appointment to this position is subject to a satisfactory National Police Clearance and a current Influenza Vaccination.

Baptcare subscribes to a mobile and flexible work environment.

If you require support with the application process, please contact pcservices@baptcare.org.au using the subject line: Services Strategy Manager enquiry via EthicalJobs.

We embrace diversity, inclusion and choice and are committed to safety for children, young people, families, elders and carers.

How to apply

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