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Assistant Hub Manager Metro

Baptistcare
  • Access to salary packaging (up to $18,550 tax free) to all eligible employees
  • Located in Belmont with free onsite parking
  • Full-time employment

Why join us?

  • Discounts on health insurance through HBF or Medibank
  • Discounts on banking products through Bankwest
  • Access to an Employee Assistance Program (EAP)
  • Discounts at JB HI-FI & The Good Guys
  • Accommodation discounts at Seashells Hospitality Group
  • Access to our Wellness Program
  • A fantastic team environment
  • Values based organisation

About your new role:

  • Positive team environment
  • Stakeholder relationships
  • Values based organisation

We are seeking an experienced professional with knowledge and understanding of financial processes and guidelines related to individual funding and budgets. Working closely with our Home Care Services team, you will be responsible for developing and coordinating care for customers on a day-to-day basis. This involves engaging and collaborating with the Hub team, our customers, their families and/or representatives. This position will facilitate the assessment, planning and delivery of services for customers, with an emphasis placed on person-centred care. The Assistant Hub Manager will maintain consistency of service delivery and overall contractual, regulatory and legislative compliance. Reporting to the Hub Manager Metro, the position serves as the main contact point for customers and their families regarding services delivered.

Duties:

  • Facilitates appropriate services for customers according to their service requirements
  • In conjunction with the Hub Team, provides effective leadership and guidance to support staff, in order to deliver high quality services that meet the customer’s goals of care
  • Shares expertise and experience with other Hub Team members, through active networking and stakeholder engagement
  • Establishes and maintains effective communication with customers and families to ensure they are kept informed of any service changes and or developments, as appropriate
  • Manages the approved individual budget linked to customers
  • Actively participate in a culture of continuous improvement and will be required to meet deadlines, manage competing priorities and be solutions focused.
  • Ensures documentation used as part of the consumers care is maintained and encourages input into consumers progress notes from GP, allied health professionals and any other appropriate members of the Hub Team
  • Ensures safe and sound work practices that comply with work, health and safety policies and procedures and relevant legislation

Skills and Experience:

  • Relevant tertiary qualifications and/or relevant industry experience
  • Solutions focused high level conceptual and analytical skills
  • Highly developed communication skills (both oral and written) and interpersonal skills
  • Knowledge of financial processes and guidelines related to individual funding and budgets
  • Sound organisational skills with the ability to work independently, meet deadlines and manage competing priorities
  • Demonstrated proficiency in using Microsoft applications and care management software
  • Alignment to our Values and ‘Love to See’ behaviours.
  • Commitment to providing a customer centric approach. 
  • Influenza and COVID 19 Vaccinations 
  • Valid Drivers Licence 
  • Ability and willingness to travel throughout the state

Baptistcare are one of WA's largest not-for-profit providers supporting residential care, home care services and retirement living in both metro and regional locations. We focus on empowering our customers to maintain homely comforts and community connection by providing care with compassion, integrity, and dignity.

Our focus is not limited to our clients, but also your wellbeing and career growth. We aim to support you to achieve a fulfilling career with first class training and development opportunities.

We are passionate about creating an inclusive workplace where everyone is valued. The more diversity we have, the more unique perspectives and creative ideas we share. Therefore, we embrace people of different age, religion, sexual orientation or identity, physical or mental ability and ethnicity.

How to Apply

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact people@baptistcare.com.au, using the subject line: Assistant Hub Manager Metro enquiry via EthicalJobs. Please note that we do not accept applications to this email address, they must be submitted online.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

Apply Now

Applications for this role will take you to the employer's site.

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